Stevona Campbell
Memphis,TN
Summary
Dynamic professional with a strong background in customer service and team management. Expertise in enhancing customer satisfaction and driving operational efficiency through effective communication and strategic problem-solving. Committed to fostering a collaborative environment and achieving organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bank Teller
Region's Bank
Memphis, TN
08.2023 - Current
- Facilitated customer service interactions to resolve inquiries and improve customer satisfaction.
- Processed cash transactions and maintained accurate cash detailing and bookkeeping records.
Lead Customer Service Rep.
DHL
Memphis, TN
07.2021 - 03.2023
- Led customer service team in daily operations, enhancing response to customer inquiries.
- Implemented strategies that improved customer satisfaction and supported productivity and profitability goals.
Manager
The Court Cafe
Los Angeles, CA
06.2019 - 07.2021
- Directed operations, hired and onboarded staff, managed human resources, and resolved team conflicts to foster a collaborative work environment.
- Maintained inventory control to enhance financial accuracy and operational efficiency.
- Delivered outstanding customer service while ensuring compliance with health and sanitation standards.
Administrative Assistant/Receptionist
Information Design Consultants. Inc.
Inglewood, CA
04.2018 - 01.2020
- Managed incoming calls, organized appointments, and handled correspondence to facilitate communication and scheduling.
- Assisted in preparation of scheduled reports and presentations to ensure timely information delivery and minimize scheduling conflicts.
Education
H.S. DIPLOMA -
ENVIRONMENTAL CHARTER H.S.
Inglewood, CASkills
- Heavy lifting
- Guest relations
- Interviewing
- Leadership
- Lawson
- Payroll
- Human Resources
- Packaging
- Microsoft PowerPoint
- Communication
- Microsoft Excel
- Office Management
- Warehouse management system
- Time management
- Databases
- Communication skills
- Guest services
- Clerical experience
- Presentation Skills
- Cleaning
- Collaboration
- Serving Experience
- Skilled nursing facility experience
- Project Management
- Distribution center
- Microsoft Outlook
- Hospitality
- Interpersonal skills
- High Volume
- Microsoft Word
- Judgment and decision-making
- Attention to detail and accuracy
- Teamwork
- Warehouse experience
- Computer literacy
- POS
- Pallet jack
- QuickBooks
- Food preparation
- Team Management
- Problem analysis and problem solving
- Typing
- Events management
- Childcare
- Bartending
- Writing Skills
- Phone etiquette
- Load & unload
- Shipping & receiving
- Customer service
- Filing
- Microsoft Office
- Employee Orientation
- Securities law
Certification
- Driver's License
- TABC Certified
- Bartender License
Languages
English, Expert
Willing To Relocate
Memphis, TN
Timeline
Bank Teller
Region's Bank
08.2023 - Current
Lead Customer Service Rep.
DHL
07.2021 - 03.2023
Manager
The Court Cafe
06.2019 - 07.2021
Administrative Assistant/Receptionist
Information Design Consultants. Inc.
04.2018 - 01.2020
H.S. DIPLOMA -
ENVIRONMENTAL CHARTER H.S.