Arianna Pena
Buckeye,AZ
Summary
Enthusiastic, self-motivated individual with strong work ethic, self accountability and ability to take initiative. My goal is to grow a career in an industry with a well-respected company that exemplifies hospitality, excellence, efficiency and integrity. I want to work with a team towards advancing the company and customer experience. I'd like to develop my leadership skills and personal growth with an equal opportunity company. Skilled in working in customer-focused work environments. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with willingness to take on added responsibilities in order to meet overall team and company goals.
Overview
3
3
years of professional experience
Work History
Bank Teller
Wells Fargo
Laveen, AZ
11.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history and services charges.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Connect and personalized customer interactions to gain in-depth insites to customers' financial wants and needs to meet a soulution for their financial goals.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold excess cash to dispensers to maintain drawer security.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Removed mutilated currency from circulation.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Shipping & Receiving Clerk
Corner Stone Brands
Goodyear, AZ
08.2022 - 11.2023
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Tagged and stored product inventory in correct areas and locations.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Unload trucks and palletizing material to go to the correct locations.
- Operated pallet jacks , or other equipment to load, unload, transport and store goods.
- Collaborated with other departments to resolve any discrepancies in shipment contents or delivery issues.
- Trained new team members on company policies, procedures, and best practices in shipping and receiving operations.
- Reduced errors in order fulfillment by implementing a barcode scanning system for picking and packing items.
- Contributed to the development of key performance indicators for the shipping and receiving team, using data-driven insights to measure and improve performance.
- Contributed to meeting business targets through efficient handling of high-volume shipments during peak seasons.
Team Member
Panera Bread
Goodyear, AZ
02.2022 - 08.2022
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around the restaurant to enhance safety and productivity.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Seasonal Life Guard
EUVORI Aquatics
Goodyear, AZ
06.2021 - 08.2021
- Passed vigorous safety courses.
- Supervised swimming activities at the aquatics facility and ensure policies, guidelines and safety procedures are followed.
- Warn swimmers of improper swimming activities or danger.
- Administer and provide first aid in the event of injuries.
- Rescue swimmers in distress or danger of drowning.
- Administer CPR or artificial respiration if necessary.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in residents.
Education
High School Diploma -
La Joya Community High School
Avondale, AZ05.2022
Skills
- Relationship Building
- Records Management
- Teamwork and Cooperation
- Inventory Management
- Time Management
- Cash Handling
- Effective Communication
- Inspection and Quality Control
- Organization and Prioritization
- Punctual and Reliable
- Problem-Solving
- Situation de-escalation
- Heavy lifting
- Customer service
- Leadership
- Adaptability
- Account management
- Customer focus
- Active listening
- Customer relationship development
- Attention to detail
- Transaction Processing
Timeline
Bank Teller
Wells Fargo
11.2023 - Current
Shipping & Receiving Clerk
Corner Stone Brands
08.2022 - 11.2023
Team Member
Panera Bread
02.2022 - 08.2022
Seasonal Life Guard
EUVORI Aquatics
06.2021 - 08.2021
High School Diploma -
La Joya Community High School