CLAUDIA MOSQUEDA
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Summary
TO GROW AND GAIN EXPERIENCE WITHING THE COUNTY
Overview
27
27
years of professional experience
Work History
Senior Office Assistant – Healthcare Outpatient
SAN BERNARDINO COUNTY ARROWHEAD REGIONAL MEDICAL CENTER
03.2026 - Current
- Registration process for various outpatient specialty clinics, Registered patients and Detainees for their appointments, Verified and updated any changes in their demographics such as Address and phone numbers, completed client’s chart by inputting patients’ information, verified insurance such as Medi-Cal, Medi-care, IEHP, Molina, Scan, Optum etc.
- Make sure we have Patients Authorization from their insurance prior to their appointments, Call Patients prior to their appointments to verify any changes in their insurance, Escort patients to their appointments within the Hospital when patients are lost, Work hand and hand with the clinics on ongoing any issues with patients’ authorization or any concerns patients may have.
- Scanned and upload documents along with having patients sign consent.
Patient Financial Services Worker (PFSW)
LOS ANGELES COUNTY DEPT OF MENTAL HEALTH
09.2025 - 03.2026
- Current responsibility financial screening (Interview), Client or Client responsible party collect data and entering patient information into the systems (IBHIS), Scheduling/ Registration, financial screening, insurance authorization initiation and tracking and primary care linkage.
- Scanned upload files into client’s chart Provide technical and administrative support to the clerical staff and Clinicians.
- Assist clients with Medi-Cal applications and other health care programs for which patients are eligible.
- Discuss difficult cases with staff, other county departments and recommendations for resolving difficulties.
- Run Medi-Cal eligibility in the Medi-Cal state website/ Med-slite, Call other health Insurance to verify Medical eligibility, Call clients to remind them of their yearly re-umdap financial form.
- Drive to Financially screen clients in the school base program at La Merced Middle School.
- Use the Uniform Patient Fee Schedule chart to set up a payment plan.
Patient Resources Worker (PRW)
LOS ANGELES COUNTY DEPT OF MENTAL HEALTH
12.2017 - 08.2025
- Integrate Behavioral Health Information System (IBHIS) assignments: assists in reviewing clients financial eligibility forms to verify that clients guarantors are set up correctly in order to ensure that all clients information is accurate and all proper payers are identified.
- Additionally, website, Contacting (Noridian) the Medicare administrator for California, and various private insurance companies; I enter all findings on a spreadsheet, submit to my supervisor and proceeds with emailing the financial staff for the service program to make all necessary corrections to their client's information.
- Review (UMDAP) uniform method of determining ability to pay.
- Run Share of cost (SOC) report and spend downtown.
- Answer providers question by the CBO- e- mails and telephone hotline pertaining to client’s eligibility and financial information.
Youth Care Worker
MCKINLEY CHILDREN’S CENTER
02.2023 - 03.2024
- Assess clients, evaluating actions required to meet the client’s health and human services needed.
- Mentor, Coach, and support individuals encourage social skills.
- Provided emotional support, prepared meals, assist with doing chores, drive them during outing.
- Transport children to the airport to reunite with family/ sponsors.
House aid
Love Home Inc
Los Angeles
05.2021 - 08.2021
- Get report for the Night Shift, do head count, call out for breakfast, make sure the ladies did their chores for the day, pass out medication, hourly rounds of the house make sure house was running smoothly, if in crisis call pep team for bed hold.
- Https://www.lovehomeinc.org/
Practicum for Substance Abuse Counselor / Case Management
AADAP – Asian American Drug Abuse Program, Therapeutic Community
01.2015 - 01.2017
- Assess clients, Intake personal information to identified people in difficult situations, creating recovery plans, referring clients to various healthcare or social services, and collaborating with various human services providers.
- Planning, implementing, monitoring and evaluating actions required to meet the client’s health and human services needed.
- One on one counseling, Facilitated group meetings, Teach Seeking Safety class and Addiction 101 class, Relapse Prevention class.
- Monitor client medication intake and document.
- Room checks, facilitated family orientation, conduct random drug testing and crisis intervention, and community resource referrals.
Social Service Director
COUNTRY VILLA NURSING CENTER
01.2013 - 01.2015
- Early Morning manager meetings to plan day and follow up patient status and progress
- Weekly PPS meeting (prospective payment system)
- Follow up on PT and OT rehab patients
- Dealt directly with family members about their loved ones progress and future plans in the facility.
- Continuous Quality Improvement meeting: discuss current residence discharge planning complains n concerns such as theft and loss or patient staff complains.
- Walked facility premises daily (83 patients) visited individually to make sure patients nurse care was up to date and in compliance with Department of Health and OCHA regulations.
- Quarterly and annual assessment for long-term patients
- Helped and assist family members with funeral arrangements when needed.
Social Service Director assistant
COUNTRY VILLA NURSING CENTER
01.2007 - 01.2013
- Admit patients, gather information assist with ancillary services arrange and reschedule Doctor Appointments
- Arrange transportation, call for medical and social security benefits transfer and arrange patients for discharge
- Arrange medical equipment when discharged at home make sure patient went home to a safe environment.
Finger printing clerk
DPSS
01.1999 - 01.2004
- Finger print Clients to determine if they were receiving Cash Aid or Food Stamps benefits in another county.
SEARS HOME IMPROVEMENT
01.2006
- Scanning contracts emailing guarantees customer service assistance
Education
SUBSTANCE ABUSE COUNSELOR - INTRO TO CHEMICAL DEPENDENCY, COUNSELING THEORIES & TECHNIQUES, COUNSELING FUNDAMENTALS, SPECIAL POPULATION, PERSONAL AND PROFESSIONAL GROWTH, CRIMINAL OFFENDERS, PHYSIOLOGY & PHARMACOLOGY, CASE MANAGEMENT, INTRO TO ALCOHOLISM, CO-OCCURING DISORDERS, LAW & ETHICS, SUPERVISED PRACTICUM
LOS ANGELES TRAINING INSTITUTE
LA City College
High School diploma -
Manual Arts High School
Skills
- Sincere empathy for others suffering in addiction
- Experience helping others with the disease of addiction
- Ability to establish trusting relationships
- Helping others realize their own strengths
- Bilingual English and Spanish
Work References
- Xioma Blanco, (323) 528-2882, Family Therapist (AADAP)
- James Stinson, (323) 293-6291, Facility Director (AADAP)
- Lourdez Lopez, (323) 929-6209, Substance Abuse Counselor (LA County)
- Felipe Arellano, (323) 945-2426, Billing Supervisor (LA County)
- Kimberly Barrera, (323) 267-3400, Supervisor (LA County)
- Veronica Saiz, (909) 580-1317, Supervisor (San Bernardino County)
Timeline
Senior Office Assistant – Healthcare Outpatient
SAN BERNARDINO COUNTY ARROWHEAD REGIONAL MEDICAL CENTER
03.2026 - Current
Patient Financial Services Worker (PFSW)
LOS ANGELES COUNTY DEPT OF MENTAL HEALTH
09.2025 - 03.2026
Youth Care Worker
MCKINLEY CHILDREN’S CENTER
02.2023 - 03.2024
House aid
Love Home Inc
05.2021 - 08.2021
Patient Resources Worker (PRW)
LOS ANGELES COUNTY DEPT OF MENTAL HEALTH
12.2017 - 08.2025
Practicum for Substance Abuse Counselor / Case Management
AADAP – Asian American Drug Abuse Program, Therapeutic Community
01.2015 - 01.2017
Social Service Director
COUNTRY VILLA NURSING CENTER
01.2013 - 01.2015
Social Service Director assistant
COUNTRY VILLA NURSING CENTER
01.2007 - 01.2013
SEARS HOME IMPROVEMENT
01.2006
Finger printing clerk
DPSS
01.1999 - 01.2004
SUBSTANCE ABUSE COUNSELOR - INTRO TO CHEMICAL DEPENDENCY, COUNSELING THEORIES & TECHNIQUES, COUNSELING FUNDAMENTALS, SPECIAL POPULATION, PERSONAL AND PROFESSIONAL GROWTH, CRIMINAL OFFENDERS, PHYSIOLOGY & PHARMACOLOGY, CASE MANAGEMENT, INTRO TO ALCOHOLISM, CO-OCCURING DISORDERS, LAW & ETHICS, SUPERVISED PRACTICUM
LOS ANGELES TRAINING INSTITUTE
LA City College
High School diploma -
Manual Arts High School