Claudia Munoz
Houston
Summary
Achieved timely payroll processing amidst competing priorities in fast-paced settings. ,Delivered accurate payroll documentation and reporting outcomes. ,Ready to apply proven expertise in a new opportunity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Payroll Tax Analyst
Fugro Usa-marine
Houston, TX
11.2025 - Current
- Processed payroll tax submissions ensuring compliance with federal and state regulations.
- Analyzed payroll data to identify discrepancies and ensure accurate reporting.
- Assisted in the preparation of quarterly and annual tax filings.
- Collaborated with finance teams to reconcile payroll accounts efficiently.
- Developed documentation for payroll tax procedures enhancing operational clarity.
- Reviewed updates on tax legislation to maintain compliance practices across departments.
- Supported internal audit teams during regulatory examinations by providing requested documentation related to payroll taxes within stipulated timeframes.
- Prepared comprehensive reports for management regarding overall payroll tax performance, identifying areas for improvement.
- Provided training to junior staff members on payroll tax concepts, fostering a knowledgeable team environment.
- Maintained up-to-date knowledge of federal, state, and local payroll tax regulations to ensure compliance.
- Resolved complex payroll tax issues promptly, mitigating potential penalties or fines.
- Conducted research on legislative changes impacting the company''s operations from a payroll tax perspective, providing relevant information as necessary during budgetary planning sessions or related discussions among senior leadership teams.
- Collaborated with cross-functional teams in ensuring timely and accurate payroll tax payments.
- Managed relationships with external vendors to ensure accurate and timely submission of required filings.
- Ensured proper documentation was submitted for new hires in accordance with applicable laws and regulations related to payroll taxes.
- Assisted with system upgrades to improve the efficiency of payroll tax calculations and reporting.
- Reduced discrepancies in payroll tax data through rigorous audits and reconciliations.
- Implemented internal controls to minimize the risk of errors in payroll tax processing.
- Maintained detailed records of all payroll tax transactions for audit purposes and future reference.
- Used Deltek Vision for Tax Reporting
Senior Payroll Specialist Operations - Remote
Just Energy
Houston, TX
09.2024 - 11.2025
- Payroll Processing: Calculate and process payroll accurately for 1,400 employees, including wages, salaries, deductions, and benefits.
- Process payroll for employees using advanced payroll systems.
- Ensure compliance with federal and state payroll regulations.
- Resolve payroll discrepancies and employee inquiries efficiently.
- Collaborate with HR to maintain accurate employee records.
- Prepare and submit payroll tax filings and reports.
- Review and update payroll policies for improved efficiency.
- Conduct audits of payroll data for accuracy and consistency.
- Managed payroll for temporary, hourly, and salaried employees.
- Generated relevant paperwork and payroll reports.
- Calculated overtime, vacation sick hours, and other categories of time.
- Responded to requests for information as company expert on payroll operations.
- Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
- Entered corrected records into software and added additional adjustments as required.
- Assisted with audits by preparing accounts and providing information.
- Updated and reconciled retirement, tax, and health care accounts.
- Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes, and tax code information.
- Provided guidance on best practices for accurate completion of required forms and documents.
- Maintained payroll records in accordance with federal and state regulations.
- Ensured timely filing of all applicable quarterly and annual tax returns related to payroll activities.
- Managed special projects assigned by Payroll Manager as needed.
- Establish audit controls for onboarding pay and commissions payout
- Developed strategies to improve the efficiency of the payroll process.
- Worked closely with Human Resources staff members to resolve issues relating to employee data entry errors or other discrepancies.
- Coordinated with outside vendors regarding payment of taxes or other obligations related to payroll functions.
- Provided support during internal and external audit reviews involving personnel records or compensation information.
- Assisted employees with inquiries related to their paychecks or other compensation matters.
- Conducted audits of timesheets, leave requests, and benefit enrollments to ensure accuracy and compliance with policies and procedures.
- Calculated and processed employee deductions such as taxes, benefits and garnishments.
- Performed payroll processing for multiple companies utilizing various software packages.
- Researched discrepancies and resolved issues related to payroll transactions.
- Generated custom reports using complex queries for management review purposes.
- Processed wage garnishment orders from government agencies or creditors in a timely manner while adhering to applicable laws and regulations governing withholding limits and notification requirements.
- Prepared year-end reporting documentation in accordance with IRS requirements.
- Actively participated in meetings focused on developing effective solutions for improving existing processes.
- Reviewed payroll reports to ensure accuracy of calculations, including pay rates, overtime, vacation time.
- Onboarding commission and Bonuses
- Assisted with the implementation of new payroll systems and processes.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Processed employee rehires, transfers, terminations and withholdings.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Review offer letters, commission and agreements, and plan documents
- Data Management: Maintain accurate and up-to-date employee information, including pay rates, withholding data, and direct deposit information.
- Payroll reconciliations
- Internal & External audits
- Prevent penalties and fines
- Ensure legal compliance
- Compliance: Ensure payroll practices adhere to all applicable laws, regulations, and company policies
- Record keeping: Maintain detailed payroll records, including pay stubs, tax forms, and other relevant documentation.
- Reporting: Prepare and submit various payroll reports, including tax returns and other compliance-related documents.
- Issue Resolution: Investigate and resolve payroll discrepancies and employee inquiries.
- Guidance and Training: Provide guidance and training to junior payroll staff.
- Process Improvement: Implement process improvements to enhance efficiency and accuracy.
- Provide payments to third-party vendors, such as insurance companies or retirement plan providers.
Payroll and Benefits Operations Specialist
Dynamic Service Solution
Houston, Texas
03.2021 - 09.2024
- Administered the activities relating to the company payroll, benefits and employee leaves.
- Ensured that employee payroll and benefit payment comply with state and federal laws and regulations.
- Processed certified payroll by calculating and issuing payments to contractors/vendors in accordance with prevailing wage requirements, rather than directly to individual laborers.
- Maintained payroll information by collecting, calculating, and entering data.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, job transfers, and department moves for approximately 700 employees.
- Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
- Determined payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments.
- Streamlined operational workflows to enhance service efficiency and reduce delays.
- Coordinated communication between departments to ensure seamless project execution.
- Developed training materials to onboard new team members effectively.
- Analyzed operational processes to identify areas for improvement and optimization.
- Implemented quality control measures to maintain high service standards consistently.
- Facilitated regular team meetings to discuss performance and address challenges collaboratively.
- Supported customer service initiatives, addressing inquiries and resolving issues promptly.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Developed reports detailing operational performance, trends, costs, productivity.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
- Reduced process lags and trained team members on best practices and protocols.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Coordinated resources and personnel to complete projects on time and within budget constraints.
- Assisted with the development of project plans for new initiatives or process improvements.
- Evaluated potential risks associated with proposed changes or modifications before implementation.
- Completed various reports and analyzed each report to decide where improvements could be made.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Negotiated contracts with vendors and suppliers to reduce operational costs.
- Assisted in the management of inventory levels to optimize supply chain operations.
- Conducted quality assurance checks to maintain high standards of service.
- Utilized software and tools to automate and improve operational processes.
- Coordinated logistics and distribution operations to optimize delivery times.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Managed budgets and forecasted operational expenses to control costs.
- Assisted employees in understanding their benefits options and enrollment processes.
- Administered employee benefits programs to ensure compliance with regulations.
- Maintained accurate records of employee benefits and eligibility status.
- Collaborated with HR to develop and implement benefits communication strategies.
- Evaluated vendor proposals to optimize benefit offerings for employees.
- Conducted training sessions for staff on benefits policies and procedures.
- Resolved employee inquiries regarding benefits in a timely manner.
- Reviewed and updated benefits documentation to reflect policy changes.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Processed benefit enrollment forms, changes, and terminations.
- Coordinated open enrollment activities including meetings and communication campaigns.
- Researched and resolved employee inquiries regarding benefits programs.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Compiled data from various sources for reporting purposes.
- Checked accuracy and completeness of benefits applications and documents.
- Maintained records of employee participation in various benefits programs.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Provided guidance on claims processing procedures to ensure timely payments.
- Explained the impact of life events such as marriage or divorce on benefits enrollment status.
- Monitored compliance with federal and state regulations concerning employee benefits.
- Conducted new hire orientations to explain benefits packages.
- Developed documents outlining details about each available benefit program option.
- Processed invoices from vendors providing services related to benefit administration.
- Analyzed financial statements to ensure accuracy of reported information regarding employee benefits.
- Managed administrative tasks associated with administering leave-of-absence policies.
- Developed training materials to educate staff on benefit plans available to them.
- Created presentations summarizing key features of employee benefit programs.
- Assisted with audits by preparing accounts and providing information.
- Cultivated relationships with vendors to secure competitive pricing for services provided.
- Advised management on strategies to reduce overall cost of employee benefit programs.
- Collaborated with HRIS team to ensure benefits data integrity and streamline enrollment processes.
- Administered leave programs such as FMLA, PTO, and disability leave, ensuring compliance and proper tracking.
- Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.
- Developed and distributed communications materials to educate employees about their benefits and any changes.
- Implemented wellness initiatives aimed at improving employee health and reducing healthcare costs.
Payroll Specialist Coordinator and benefits coordi
Admiral Glass
10.2016 - 02.2021
- Ensured accurate payroll processing by compiling, reviewing, and entering employee data.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job and department/division transfers.
- Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
- Processed certified payroll for 100+ employees, calculating prevailing wage requirements and issuing payments to contractors/vendors rather than directly to individual laborers.
- Calculated federal and state payroll taxes, employer contributions, and insurance obligations to determine payroll liabilities.
- Resolved payroll discrepancies by collecting and analyzing information.
- Provided payroll information by answering questions and requests.
- Maintained payroll operations by following policies and procedures; reporting needed changes.
- Maintained employee confidence and protects payroll operations by keeping information confidential.
- Contributed to team effort by accomplishing related results as needed.
- Process payroll for all employees in compliance with company policies.
- Maintain accurate payroll records and update employee information regularly.
- Coordinate with HR to validate new hires and terminations for payroll processing.
- Resolve payroll discrepancies by researching issues and communicating solutions.
- Collaborated with vendors for seamless benefit service delivery.
- Assisted employees with understanding health, retirement, and leave options.
- Developed communication materials for benefits programs and updates.
- Processed claims and resolved inquiries related to benefits administration.
- Coordinated employee benefits enrollment and education sessions.
- Ensured accurate completion of required documentation when employees terminate employment or change benefit elections.
- Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Conducted employee orientations to explain benefits programs.
- Processed invoices related to employee benefits packages such as health insurance premiums, 401 contributions, life insurance premiums.
- Responded to inquiries from current and former employees regarding their benefits package.
- Managed claims processing activities related to employee benefits packages such as disability claims or long-term care claims.
- Collaborated with vendors to ensure timely delivery of services provided through the organization's benefits program.
- Provided support for special projects related to benefits administration such as developing online enrollment systems or evaluating wellness programs.
Payroll Specialist Coordinator
NEC Signs and Products
04.2012 - 09.2016
- Managed and guaranteed weekly disbursement of multistate payroll, including garnishments, benefits, and taxes to 200 employees consistent with federal and state wage and hour laws.
- Ensured the processing of new hires, temporary workers, transfers, promotions, and termination is accurate.
- Critically reviewed and analyzed current payroll, benefits, and tax procedures to recommend and implement changes leading to best practice operations.
- Remained updated on all state and federal hiring laws and regulations.
- Filed all relevant paperwork, such as applications, insurance forms, tax forms, identification, references, etc.
- Placed phone calls to applicants’ references and previous workplace to determine capability and qualifications.
- Followed up with companies of all new hires to ensure the job is being done correctly and perform employee evaluations on a regular basis.
Education
High School Diploma -
Parkview Baptist
Skills
- Microsoft Excel
- Word
- PowerPoint
- Outlook
- Quick Books
- Sap
- Sage
- ADP Workforce Now
- Oracle
- ADP Smart Compliance
- Data analysis
- Report generation
- Training development
- Data entry
- Garnishment processing
- Reporting
- Reporting expertise
- Payroll accounting
- Bi-weekly payroll management
- Expense reimbursement
- Payroll auditing
- Documentation expertise
- Tax compliance
- General ledger maintenance
- Recordkeeping skills
- Mathematics
- Multi-state payroll
- Wage and hour laws
- Tax law
- Regulatory compliance
- Due diligence
- Year-end processing
- Payroll software expertise
- Payroll tax filings
- Payroll policies
- Documentation requirements
- Benefits administration
- Data auditing assistance
- Analytical skills
- New hire processing
- Developing office systems
- Record keeping
- PTO accrual
- Accounts payable
- Time sheet review
- Data imports
- Audit support
- Meeting deadlines
- Deductions documentation
- Transaction review
- Billing
- Payroll software proficiency
- ADP
- Telephone and email etiquette
- Payroll reviews
- Report preparation
- Payroll policies and procedures
- Onboarding commissions and Bonuses
- Employee relations
- Process improvement
- HR collaboration
- Documentation accuracy
- Effective communication
- Team building
- Time management
- Attention to detail
- HR compliance
- Benefits explanation
- Highly skilled in [software]
- Leave management
- Employee benefits laws
- Retirement plans
- FMLA comprehension
- Employee benefits practices
- Benefits interpretation
- Compensation analysis
- Policy interpretation
- Recruitment support
- Onboarding assistance
- Benefits strategy development
- Healthcare benefits
- Problem-solving aptitude
- Conflict management
- Policy development
Certification
ADP Workforce Now Payroll Processing
Timeline
Payroll Tax Analyst
Fugro Usa-marine
11.2025 - Current
Senior Payroll Specialist Operations - Remote
Just Energy
09.2024 - 11.2025
Payroll and Benefits Operations Specialist
Dynamic Service Solution
03.2021 - 09.2024
Payroll Specialist Coordinator and benefits coordi
Admiral Glass
10.2016 - 02.2021
Payroll Specialist Coordinator
NEC Signs and Products
04.2012 - 09.2016
High School Diploma -
Parkview Baptist