Claudia Newsome

40 Hours / Week

• Administered diagnostic tests for precise patient diagnosis and treatment planning.
• Enhanced patient care by accurately collecting and analyzing health data.
• Supported physicians inpatient consultations, effectively communicating relevant medical information.
• Cross-trained and provided backup support for leadership as Optometry "co-admin provider".
• Documented and detailed calls and complaints using call center's CRM database.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from patients.
• Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.

40 Hours/Week

• Responsible for daily coordination and maintenance of Produce "Wet Wall" display.
• Pleasantly greeted customers and provided prompt and courteous service.
• Maintained store assets with effective loss prevention strategies.
• Assisted with new projects, demonstrating willingness to learn new tasks and increase skill levels.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

40 Hours / Week

• Senior Technician and Admin assistant improved patient satisfaction by providing efficient and accurate diagnostic testing.
• Collaborated with optometrists and ophthalmologists in the development of treatment plans tailored to each patient''s unique needs and preferences.
• Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
• Lead Biometrist utilizing various modalities and knowledgeable in IOL calculations including post-refractive computation.
• Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.

30 Hours / Week

• Enhanced patient care by performing accurate and efficient diagnostic testing in multi-faceted clinic specializing in Refractive and Cataract Surgery, Retina, Glaucoma and Cornea.
• Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
• Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
• Fostered teamwork among staff members through effective collaboration efforts during high-pressure situations.
• Improved overall clinic efficiency by implementing electronic health record systems for better data organization and accessibility.

40 Hours / Week

• Senior technician and administrative assistant for thriving General Practice, External Eye Disease Ophthalmologist.
• Proficient Biometrist with knowledge of Post-Refractive IOL calculations.
• Enhanced patient care by performing accurate and efficient diagnostic testing in ophthalmology procedures.
• Triaged phone calls from patients and outside contacts and handled in order of importance
• Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.

40 Hours / Week

• Operated ophthalmic equipment and conducted ocular assessments in preparation of ocular evaluations and surgeries in high volume, Cataract and Refractive surgery practice.
• LASIK ocular surgery assistant and OR circulator.
• Surgery coordinator contributing to the success of eye surgeries by preparing patients and ensuring proper pre-operative procedures.
• Contributing Biometrist utilizing Immersion, IOLMaster and "Orbscan" corneal topography modalities in maximized IOL calculations..
• Triaged phone calls from patients and outside contacts and handled in order of importance.

40 Hours / Week

• Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations in high volume Cataract surgery practice.
• Assisted physician in minor office surgical procedures.
• Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
• Promoted positive and smooth patient flow throughout facility utilizing "Eye Doc" EMR software for transcription and organization of patient's health information and boosting patient satisfaction.
• Fostered teamwork among staff members through effective collaboration efforts during high-pressure situations.

40 hours / Week

• Mentored junior ophthalmic technicians, sharing expertise to facilitate their growth within the field and enhance overall team performance.
• Expertly managed planning, scheduling and coordination of Cataract and Refractive laser surgeries with patient and outpatient facilities.
• Coordinated marketing and patient education of 1st generation RESTOR with guidance of Alcon training.
• Lead Biometrist providing accurate ocular measurements and IOL calculations.
• Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.