Jillian Oberley
Flint,Michigan
Summary
Dynamic Shift Leader with extensive experience in patient care, customer service, and sales. Recognized for strong communication skills and a proactive approach to problem-solving, effectively addressing customer concerns while enhancing operational performance. Proven ability to foster team cohesion and efficiency in daily operations. Committed to leveraging skills and passion for helping others to achieve meaningful career fulfillment.
Overview
8
8
years of professional experience
Work History
Merchandise Sales & Shift Leader
"The Birds Nest"
Flint, Michigan
09.2023 - Current
- Company Overview: Merchandise store of the Flint Firebirds, located at the Dort Financial Center.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Greeted store customers, offered assistance, and thanked each for patronage.
- Printed labels and tags for for-sale merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Supervised game day operations of the merchandise sales team.
- Operated cash register and handled customer payments accurately.
- Balanced cash register at the end of each shift.
Clinic Supervisor and Ophthalmic Technician
Retina Associates of Michigan
Grand Blanc, Michigan
02.2021 - Current
- Performed weekly inventory checks to ensure sufficient stock levels for all products.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Directed and supervised a team of 18 employees in daily operations.
- Prepared exam rooms for patient visits, including stocking supplies and setting up equipment.
- Provided patient education regarding eye care, medications and post-operative instructions.
- Responded promptly to telephone inquiries from patients regarding their care plans.
- Administered topical anesthetics to patients prior to treatment or surgery.
- Coordinated follow-up appointments with specialists when necessary.
- Maintained accurate medical records, histories, and documentation of patient care activities. (Nextech EMR)
- Managed ophthalmic instruments including cleaning, maintenance, troubleshooting and repair.
- Assisted ophthalmologists with intravitreal injection treatments, performing visual acuity, tonometry, OCT imaging, fundus photography, including fluorescein angiograms, topical drop application, and scribing.
Ophthalmology Technician
Clark Tait Eye Center
Brighton, Mi
08.2018 - 02.2021
- Participated in continuing education programs to stay current on new developments in ophthalmology technology.
- Instructed patients on how to properly insert and remove contact lenses.
- Ensured all instruments were properly sterilized prior to use on patients.
- Performed diagnostic tests, such as visual acuity testing, retinal photography, fluorescein angiography, tonometry, visual field testing, and pachymetry.
- Conducted pre- and post-operative care, providing patients with detailed instructions and follow-up.
- Maintained accurate records of patient care and treatments performed.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Assisted during in-office surgical procedures.
Baker and Sales Associate
The Pasty Haus
Frankenmuth, MI
11.2016 - 12.2017
- ServSafe certified.
- Inspected finished products for quality assurance before packaging them for sale.
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Assisted in training new staff members on proper methods of preparing and serving bakery items.
- Ensured that all food items were prepared according to company standards.
- Followed health codes and regulations regarding food handling procedures.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Education
Medical Assistant Certification Program -
Ross Medical Education Center
Davison, MI01.2018
Interdisciplinary studies - Biology
University of Michigan Flint
Flint, MichiganSkills
- CPR certified
- Certified Ophthalmic Assistant
- Certified Ophthalmic Scribe
- Highly organized
- Proficient in inventory management
- Team collaboration and leadership
- Sales and upselling
- Workforce Management
- Positive attitude
- Diplomatic and fair
- Daily workflows
- Cash handling
- Staff performance reviews
- Creative problem solving
- Customer service management
- Strong verbal and written communication
- Employee scheduling
Timeline
Merchandise Sales & Shift Leader
"The Birds Nest"
09.2023 - Current
Clinic Supervisor and Ophthalmic Technician
Retina Associates of Michigan
02.2021 - Current
Ophthalmology Technician
Clark Tait Eye Center
08.2018 - 02.2021
Baker and Sales Associate
The Pasty Haus
11.2016 - 12.2017
Medical Assistant Certification Program -
Ross Medical Education Center
Interdisciplinary studies - Biology
University of Michigan Flint
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