Claudia Norzagaray
El Paso,TX
Summary
Dynamic professional with a proven track record as a General Manager at Hotel La Playa, adept at fostering employee satisfaction and enhancing team collaboration. Skilled in classroom management and student engagement, I excel in creating interactive learning environments that boost participation and creativity. Committed to driving success through innovative strategies and strong relationships.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
St Francis Montessori
08.2018 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Supervised lunchroom and recess activities.
General Manager
Hotel La Playa
08.2014 - 07.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Education
Bachelor Of Science - Zoology
University of Kentucky
Lexington, KYSkills
- Student engagement
- Group and individual instruction
- Creativity in teaching
- Problem resolution
- Efficient multi-tasker
Languages
Spanish
Native or Bilingual
Accomplishments
- Built strong relationships with vendors such as florists, photographers, videographers, musicians, and officiants to take hassle out of event planning.
- Planned over 8 major events such as weddings, celebrations of life, quinceaneras and family reunions.
Timeline
Substitute Teacher
St Francis Montessori
08.2018 - 05.2024
General Manager
Hotel La Playa
08.2014 - 07.2018
Bachelor Of Science - Zoology
University of Kentucky