Claudia Ochoa
San Bernardino,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Campus Survivor Advocate - Student Services Professional IV
Counseling and Psychological Services - California State University San Bernardino
09.2022 - Current
- Provide trauma-informed emergency and ongoing support services to student and employee victims/survivors/complainants who are victims of Sexual Violence, Intimate Partner Violence, or Stalking
- Assess their needs and identify culturally appropriate referrals and plans of action
- Provide victim-centered services, explain reporting options to survivors, and support their independent decision-making
- Assist them through Title IX, law enforcement, and civil court processes
- Provide advocacy for victims/survivors to secure academic, housing, and employment accommodations
- Assist individuals in drafting civil and domestic violence restraining orders, offering emotional support during court hearings, providing guidance, and preparing individuals for court appearances
- Act as an advisor and emotional support person during all stages of investigations, hearings, and other meetings with the Institutional Equity and Compliance (Title IX Office) and university administrators
- Accompany individuals throughout all stages of investigations and meetings with University Police and other law enforcement agencies
- Develop and implement campus-wide awareness and outreach activities, including events that focus on social justice issues and their intersections with sexual violence and intimate partner violence
- Conduct workshops on Healthy Relationships, Stalking, Domestic Violence, Rape Culture, and Bystander Intervention for the campus community
- Provide informational teaching and public speaking on stalking, sexual violence, and partner violence to academic classes, student clubs, and organizations
- Establish relationships with campus departments and community organizations for sexual violence prevention education
- Maintain a close, collaborative relationship with local rape crisis and treatment centers to ensure 24-hour coverage of services
- Train and oversee Survivor Advocacy Services Peer Educators as they carry out outreach and awareness campaigns.
- Self-motivated, with a strong sense of personal responsibility.
Student Advisor - Student Services Professional II (Reclassification)
College of Extended and Global Education - California State University San Bernardino
01.2020 - 09.2022
- Led recruitment efforts by coordinating and conducting program information sessions on-campus, off-campus, and via Zoom
- Provided initial transcript evaluations to prospective students for program admission and helped them identify community college courses that meet admission requirements—guided students through the admissions process
- Assisted students in understanding the community college policies on grade forgiveness and academic renewals to help them meet the minimum GPA requirements
- Provided academic support, advocated for equitable student services, collaborated with campus partners to identify solutions to ensure student retention, and located on- and off-campus resources
- Assisted students in understanding their financial information, including tuition balances, payment plans, and financial aid packages/disbursements
- Maintained student handbook, recruitment presentations, and pre-admission forms and updated as needed
- Trained new Student Advisors, Administrative Support Coordinators, and Student Assistants
- Created monthly reports detailing recruitment and enrollment activity.
Student Advisor - Student Services Professional IB
College of Extended and Global Education - California State University San Bernardino
03.2018 - 01.2020
- Led student recruitment efforts and coordinated and implemented program and admission information sessions at various locations, including places of employment and community college classes
- Attended employment, community, education, and community college transfer fairs for student recruitment
- Identified and maintained partnerships with community, education, government, and non-profit organizations
- Informed prospective students about admission requirements for online degrees and guided them through the Cal State Apply and admission process
- Worked with the marketing team to create outreach and recruitment materials, including flyers, postcards, mass email content, and drip campaigns—coordinated call campaigns for prospective students
- Provided students with resources, support, and advocacy
- Collaborated with program specialists and academic advisors to address students' needs
- Guided current students through the process of changing majors, dropping classes, and managing financial accounts
- Utilized queries to monitor applicant status and informed them of missing application documents.
Program Coordinator - Administrative Support Coordinator II
College of Extended and Global Education - California State University San Bernardino
06.2016 - 03.2018
- Advised prospective students in navigating the admission and enrollment process for the various programs offered by the College of Extended and Global Education
- Assisted students with general program inquiries, provided career counseling, and helped students select programs based on their needs and interests
- Assisted with recruitment fairs and student orientation
- Prepared weekly and quarterly enrollment reports for the Assistant Dean
- Assisted faculty with New Hire Packets to ensure accuracy and completeness
- Prepared Memorandum of Intent to Hire Memos, faculty contracts, and faculty payroll forms.
Victim Witness Advocate
San Bernardino County District Attorney’s Office
01.2006 - 06.2016
- Managed a caseload of violent crime cases, including domestic violence, sexual assault, murder, gang, vehicular manslaughter, and child abuse
- Provided bilingual crisis intervention and criminal justice system orientation and court updates for victims, witnesses, and their families
- Provided victim-centered support, during forensic medical exams, law enforcement interviews, and court testimony
- Collaborated with Deputy District Attorneys to coordinate witnesses for jury trials and arrange transportation for victims and witnesses
- Provided guidance on Victim Impact Statements
- Assisted victims by reading their Victim Impact Statements in court as requested
- Assisted victims and their families with Cal VCB claims for emergency relocation, funeral expenses, counseling, and medical costs
- Facilitate the determination and collection of victim restitution
- Conducted outreach by attending community and resource fairs
- Conducted age-appropriate presentations at local middle and high schools on sexual assault prevention
- Trained new county social workers, community agencies, and county agencies on the Victims of Crime program
- Maintained collaborative relationships with local shelters, therapists, funeral homes, law enforcement, and community agencies that assist crime victims
- Provided appropriate referrals for resources to crime victims.
Education
Master of Science in Counseling and Guidance -
California State University San Bernardino
San Bernardino, CA06.2020
Bachelor of Science in Sociology -
University of La Verne
La Verne, CA12.2009
Skills
- Student Engagement
- Student-Centered Learning
- Public Speaking
- Student Mentoring
- Workshops and Seminars
- Staff Development
- Powerpoint Presentations
- Discussion Planning
Accomplishments
2024 Student Affairs Outstanding Employee Award
Certification
California Sexual Assault Counselor Certification
California Domestic Violence Counselor Certification
Languages
Spanish
Native or Bilingual
Timeline
Campus Survivor Advocate - Student Services Professional IV
Counseling and Psychological Services - California State University San Bernardino
09.2022 - Current
Student Advisor - Student Services Professional II (Reclassification)
College of Extended and Global Education - California State University San Bernardino
01.2020 - 09.2022
Student Advisor - Student Services Professional IB
College of Extended and Global Education - California State University San Bernardino
03.2018 - 01.2020
Program Coordinator - Administrative Support Coordinator II
College of Extended and Global Education - California State University San Bernardino
06.2016 - 03.2018
Victim Witness Advocate
San Bernardino County District Attorney’s Office
01.2006 - 06.2016
Master of Science in Counseling and Guidance -
California State University San Bernardino
Bachelor of Science in Sociology -
University of La Verne
California Sexual Assault Counselor Certification
California Domestic Violence Counselor Certification
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