Claudia Ortiz
Charlotte,NC
Summary
Dynamic professional with a proven track record at FedEx Ground, excelling in customer service and problem-solving. Enhanced employee retention by mentoring new hires and reducing workplace injuries through effective training. Adept at managing time efficiently and collaborating in team environments, consistently exceeding expectations and contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Spark Delivery
Walmart.com
Charlotte, NC
11.2023 - Current
- Part-timeSelf-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Cashier
Lowes Home Improvment
Charlotte, NC
01.2021 - 07.2025
- Maintained clean, organized workspace to foster welcoming environment for customers.
- Resolved customer complaints with professionalism, enhancing customer loyalty.
- Processed customer orders and transactions accurately, ensuring efficiency.
- Actively listened to customer concerns, escalating major issues to supervisor when necessary.
- Promoted positive shopping experience by greeting customers and offering assistance.
- Developed relationships with customers, increasing overall loyalty and engagement.
- Handled sensitive payment information securely, using various payment methods effectively.
- Processed returns and exchanges carefully, adhering to store policies while prioritizing satisfaction.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Package Handler Trainer
FedEx:Ground
Charlotte, NC
02.2017 - 10.2020
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded and unloaded items from production line.
- Loaded items onto conveyor belts and pallets.
- Placed items into bags, boxes or other containers.
- Re-packaged damaged or incorrectly packaged items.
- Labeled containers, container tags or products.
Education
Penn Foster Career School
Scranton, PA02.2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Pay Attention to detail
Accomplishments
My goals and accomplishments to exceed in life and to continue progressing. And not stepping on anybody’s toes to get there.
Timeline
Spark Delivery
Walmart.com
11.2023 - Current
Customer Service Cashier
Lowes Home Improvment
01.2021 - 07.2025
Package Handler Trainer
FedEx:Ground
02.2017 - 10.2020
Penn Foster Career School