CLAUDIA Osorio Mendiola
Kissimmee,FL
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
22
22
years of professional experience
Work History
Activities Director
Lakeland Manor
Lakeland, Florida
11.2024 - Current
- Conducted monthly training and organized activity calendar to engage residents and advance quality of life.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Calculated and recorded department expenses and revenue.
- Researched new ideas for activities based on interests expressed by residents.
- Instructed residents in recreational activities to meet specific psychological and physical needs.
- Adhered to HIPAA guidelines when discussing sensitive information about patients.
- Created monthly calendars of events to inform staff and residents of upcoming activities.
- Operated and explained proper use of mechanical equipment to employees.
Activities Assistant /Patient Care Assistant
Highlands Lake Center
Lakeland, Florida
07.2021 - 11.2024
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Researched new ideas for activities based on interests expressed by residents.
- Maintained records of activities and analyzed feedback from participants.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Provided one-on-one assistance with activities for those who needed it.
Catering Associate
Jessie's Catering
02.2013 - 04.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Returned reusable goods and serving equipment for inventory and restock.
- Managed budgets effectively, negotiating contracts with suppliers and minimizing expenses without compromising quality.
- Collaborated with vendors to ensure timely delivery of supplies, maintaining consistent inventory levels for seamless event execution.
Patient Collections Specialists
Rotech Healthcare
03.2007 - 07.2013
- Resolved client billing problems by collection direct payment and setting up payment plans.
- Rescued accounts receivable delinquency with good customer relations skills and knowledge of available payment options.
- Contacted insurance companies to check on status of claims and write appeal letters for denial on claims.
- Received payments and post amounts paid to customer accounts.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
Hotel Front Desk Clerk
Comfort Suites Hotel
09.2003 - 06.2007
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Prepared reports on guest satisfaction levels and other metrics.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05.1999
Skills
- Senior living experience
- Resident support
- Customer Service
- Fluent in Spanish
- Organizational Skills
- Staff Training
- Problem-solving abilities
- Budget management
- Patient safety
- Compassionate care
Additional Information
- Completed Courses
- Fire Safety Essentials
- Hand Hygiene in Healthcare
- Providing care for Cognitively Impaired Residents
- Residents Rights Grievance Management
- Non-Pharmacological Approaches in Behavioral Health
- CPR Certified
Timeline
Activities Director
Lakeland Manor
11.2024 - Current
Activities Assistant /Patient Care Assistant
Highlands Lake Center
07.2021 - 11.2024
Catering Associate
Jessie's Catering
02.2013 - 04.2021
Patient Collections Specialists
Rotech Healthcare
03.2007 - 07.2013
Hotel Front Desk Clerk
Comfort Suites Hotel
09.2003 - 06.2007
High School Diploma -
Osceola High School