Claudia Ossman
West Des Moines,IA
Summary
Ready to offer exceptional leadership and planning abilities to take on new role in any setting. Demonstrated expertise in cultivating and managing exceptional teams to develop enthusiastic and well rounded individuals in various demographic settings.
Overview
4
4
years of professional experience
Work History
Sales Associate
Athleta- Gap
West Des Moines, IA
12.2022 - Current
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers to determine wants or needs.
- Collaborated with management teams to develop innovative marketing strategies.
Web Associate
Scheels All Sports
West Des Moines , Iowa
11.2021 - Current
- Multi-tasked across multiple functions and roles to generate project results and meet deadlines and organizational expectations.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Demonstrated speed and accuracy in order item selection.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Verified each item matched order sheet's description.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Cabana Shift Manager
Des Moines Golf And Country Club
West Des Moines, Iowa
05.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet club and member needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Child Care Provider
The Davis Family
West Des Moines, IA
09.2019 - Current
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments and issues.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Sales Associate
Old Navy, Gap
West Des Moines, IA
07.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Education
Bachelor of Science - Event Management
Iowa State University
Ames, IA05-2026
High School Diploma -
Valley High School
3650 Woodland Ave, West Des Moines, IA 5026605.2022
Skills
- Upbeat and Outgoing Attitude
- Inventory Management Systems
- Organization and Planning
- Safety Protocols
- Mobile Applications
- Verbal and Written Communication
- Managing Operations and Efficiency
- Opening and Closing Procedures
- Delegating Work
- Coaching and Mentoring
Timeline
Sales Associate
Athleta- Gap
12.2022 - Current
Web Associate
Scheels All Sports
11.2021 - Current
Cabana Shift Manager
Des Moines Golf And Country Club
05.2021 - Current
Sales Associate
Old Navy, Gap
07.2020 - 05.2021
Child Care Provider
The Davis Family
09.2019 - Current
Bachelor of Science - Event Management
Iowa State University
High School Diploma -
Valley High School
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