Claudia Pacheco

• Advanced to MSR III at start of 2025; engaged in supervisor-led training for daily operations.
  Supported MSRs with calls through empathetic guidance, enhancing team collaboration.
  Coached new hires, establishing trust and rapport within the associate group.
  Actively participated in ELAN to Ent credit card conversion, enriching professional experience.
  Managed challenges while adapting to Quick Assist and DXO systems for member support.
  Demonstrated leadership during resource queue management amid transition obstacles.
  Fostered positivity within the MSR team during challenging periods to maintain morale.
  Developed monthly Contact Center Newsletter, collaborating on content creation and photography.

Handled high volume of inbound customer calls, averaging 70 daily.

• Provided exceptional service by resolving complaints and addressing inquiries.
• Utilized CRM software for accurate documentation of interactions and account updates.
• Consistently met or exceeded performance metrics in call quality and customer satisfaction.
• Participated in ongoing training to enhance product knowledge and communication skills.
• Maintained positivity during challenging interactions, effectively de-escalating situations.
• Managed difficult member situations professionally while building rapport and demonstrating empathy.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.

Progressed from temporary seasonal worker to front-end supervisor in under one year. after 1 year of Area Supervisor, I advanced To Assistant Store Manager.

• Oversaw daily operations as area supervisor/ ASM, managing store activities during manager absences.
• Ensured accurate sales monitoring and payroll management, contributing to overall store performance.
• Implemented COVID-19 safety protocols while promoting a culture of adaptability among staff.
• Facilitated team development to meet company metrics through effective leadership strategies.
• Hired and scheduled over 60 employees, refining staffing efficiency across various store areas.
• Created engaging merchandising displays while adhering to seasonal changes and corporate expectations.
• Executed weekly planning sessions with supervisors to maintain clarity on operational goals.
• Assisted in managing daily store operations, receiving daily freight.
• Supported inventory management by monitoring stock levels and organizing merchandise.
• Implemented loss prevention strategies to reduce theft and maintain security.
• Facilitated staff meetings to communicate updates and encourage teamwork among employees.
• Monitored front end/sales floor activity to ensure high standards of customer service were met.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Handled scheduling for store shifts to achieve adequate staffing.
• Ensured compliance with all safety regulations throughout the store premises.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.
• Identified areas of operational inefficiency and implemented solutions to streamline processes.
• Organized weekly meetings with department heads to review progress on key objectives.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Maintained a safe working environment by enforcing safety regulations.
• Prepared staff work schedules and assigned team members to specific duties.
• Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.

Monitored store stocking, receiving, storage, and handling of commissary products.

Maintained perpetual inventory balances by line items for efficient stock management.

Ensured vendor products were sorted and accessible in designated storage locations.

Stocked shelves efficiently, ensuring product availability for customers.

• Maintained accurate records of inventory to facilitate management processes.
• Collaborated with team members to unload delivery trucks and organize stockroom.
• Performed quality checks on products to meet company standards before stocking.
• Implemented a rotation system for perishable items to minimize waste.
• Assisted customers in locating items, providing friendly service.
• Safely operated manual pallet jacks or powered industrial trucks for merchandise movement.
• Exceeded daily stocking targets while maintaining high quality standards.

Efficiently loaded and unloaded three to four trucks simultaneously, ensuring accurate package placement in delivery truck.

• Maintained organized work area to promote safety and operational efficiency.
• Safely operated material-handling equipment, including pallet jacks and hand trucks.
• Collaborated with team members to prioritize tasks and meet shipping deadlines.
• Executed proper procedures for hazardous materials in compliance with safety guidelines.
• Proactively identified potential hazards in warehouse and reported them promptly.
• Participated in weekly safety meetings to reinforce safe lifting and stretching techniques.
• Achieved an accident-free record by adhering strictly to safety protocols.