AVANTE-MARIE PACE
Fort Carson,USA
Summary
Dynamic professional seeking a full-time role that presents meaningful challenges while leveraging strong interpersonal skills, effective time management, and proven problem-solving abilities. Committed to driving results through collaboration and innovative thinking, with a track record of adapting to fast-paced environments. Eager to contribute to a team-oriented organization that values creativity and strategic solutions. Passionate about continuous growth and making a positive impact in the workplace.
Overview
10
10
years of professional experience
Work History
Repossession Specialist II
Ent Credit Union
03.2023 - 09.2025
- Reduced outstanding debts by negotiating payment arrangements with debtors as an alternative to repossession..
- Demonstrated strong negotiation skills in obtaining voluntary surrenders from members, reducing the need for time-consuming and potentially contentious repossession efforts.
- Maintained comprehensive records of each repossession case, ensuring accurate and timely updates for management.
- Monitored member accounts for payment delinquency and initiated collection efforts.
- Entered client details and notes into system for interdepartmental access and review.
- Trained new team members on scripts, company services, and collection strategies.
Member Solutions Specialist II
Ent Credit Union
01.2022 - 03.2023
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Control Officer II
Alaska USA Federal Credit Union
05.2016 - 07.2021
- Processed payments and applied to customer balances.
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
Collections Agent
Cornerstone Credit Services
08.2015 - 05.2016
- Counseled debtors on payment options and arranged installment agreements.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Used skip tracing and other techniques to locate debtors.
- Prepared and submitted legal documents to initiate court proceedings.
Education
High School -
Bartlett High School
Anchorage, AK01.2013
Skills
- Clear and respectful communication
- Awareness of debt collection regulations
- Skilled in reaching mutually beneficial agreements
- Competent in essential math concepts
- Skilled in Microsoft Office applications
- Effective team collaboration
- Service excellence
- Critical thinking abilities
- Professional conduct
- Time management skills
- Strong attention to detail
- Responsive to new challenges
Timeline
Repossession Specialist II
Ent Credit Union
03.2023 - 09.2025
Member Solutions Specialist II
Ent Credit Union
01.2022 - 03.2023
Control Officer II
Alaska USA Federal Credit Union
05.2016 - 07.2021
Collections Agent
Cornerstone Credit Services
08.2015 - 05.2016
High School -
Bartlett High School
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