Bobbi Bumgarner
Washington,WV
Summary
Proven Recovery Specialist and MSR at Riverview Federal Credit Union, adept in streamlining asset recovery for enhanced efficiency and fostering strong customer relationships. Expert in legal compliance and record-keeping, with a knack for problem-solving and clear communication. Achieved higher recovery rates and maintained member satisfaction through meticulous attention to detail and reliability.
Overview
3
3
years of professional experience
Work History
Repossession Specialist
Riverview Federal Credit Union
04.2023 - Current
- Streamlined repossession processes for increased efficiency in asset recovery operations.
- Maintained comprehensive records of each repossession case, ensuring accurate and timely updates for clients and management.
- Minimized company liability by adhering strictly to state and federal regulations during all aspects of the repossession process.
- Collaborated closely with skip tracing specialists to locate hard-to-find debtors, resulting in higher recovery rates over time.
- Expedited asset liquidation by coordinating closely with auction houses and other disposal channels.
MSR
Riverview Federal Credit Union
08.2021 - 04.2023
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Education
Bachelor of Science - Business Administration
WVU
Morgantown, WV05.1996
Skills
- Organizational abilities
- Record keeping proficiency
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Clear Communication
- Legal Compliance Understanding
- Professionalism and Discretion
Timeline
Repossession Specialist
Riverview Federal Credit Union
04.2023 - Current
MSR
Riverview Federal Credit Union
08.2021 - 04.2023
Bachelor of Science - Business Administration
WVU
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