Kayden Van Pelt
Pomona,NY
Summary
Driven professional with a proven track record at New City Funding, excelling in organizational abilities and customer relationship management. Expert in legal compliance and account investigation, significantly improving payment plan negotiations. Renowned for reliability and active listening, enhancing client satisfaction and operational efficiency. Skilled in Microsoft Office, adept at fostering positive outcomes. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
3
3
years of professional experience
Work History
Repossession Specialist
New City Funding
08.2022 - 08.2024
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Developed and documented collection procedures and policies to comply with government regulations.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Analyzed customer financial records to determine appropriate payment plan.
- Investigated customer credit references and approved credit lines.
- Entered client details and notes into system for interdepartmental access and review.
Front Counter Worker
Papa's Pizza & Latin Cuisine
11.2021 - 08.2022
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Delivered food to guest tables with timeliness and efficiency.
- Managed multiple tasks in high-volume environment.
- Processed sales transactions using POS system.
- Greeted customers with smile and provided helpful suggestions.
- Cleaned and maintained dining area and condiment stations.
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Bachelor of Science - Neuro Psychology
Manhattanville University
Purchase, NY05.2028
High School Diploma -
North Rockland High School
Thiells, NY 06.2024
Skills
- Organizational abilities
- Paperwork Processing
- Payment Processing
- Word Processing
- Customer Relationship Management
- Database Maintenance
- Reliability
Timeline
Repossession Specialist
New City Funding
08.2022 - 08.2024
Front Counter Worker
Papa's Pizza & Latin Cuisine
11.2021 - 08.2022
Bachelor of Science - Neuro Psychology
Manhattanville University
High School Diploma -
North Rockland High School
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