Bac Milan
Grand Rapids
Summary
Adept at enhancing organizational growth and fostering teamwork, I excelled at Burns National LLC by significantly increasing recovery rates through innovative strategies and exceptional client relations. My expertise in record-keeping and problem-solving, coupled with a proven track record in customer service and collaboration, positions me as a valuable asset to any team.
Overview
6
6
years of professional experience
Work History
Repossession Specialist
Burns National LLC
11.2023 - 03.2025
- Enhanced team performance through continuous training on best practices in the repossession industry.
- Minimized company liability by adhering strictly to state and federal regulations during all aspects of the repossession process.
- Maintained comprehensive records of each repossession case, ensuring accurate and timely updates for clients and management.
- Assisted in streamlining internal workflow processes to improve interdepartmental communication and collaboration among teams working towards common goals.
- Built strong relationships with clients through consistent communication about account status updates and progress reports on recoveries made.
- Increased overall recovery rates by developing a strong network of informants and utilizing technology-based location tools effectively.
- Recovered assets by locating and securing collateral, ensuring minimal loss for clients.
Bike Mechanic
Dick's Sporting Goods, Inc
08.2022 - 11.2023
- Conducted thorough inspections of bicycles to identify necessary repairs or adjustments accurately.
- Delivered exceptional customer service by answering questions and offering expert advice on bike maintenance and repairs.
- Implemented preventative maintenance programs for customers, resulting in fewer required repairs over time.
- Solved complex mechanical problems with attention to detail and precision workmanship.
- Maximized workshop productivity through effective time management strategies, including task prioritization and delegation when needed.
- Increased repeat business through building strong relationships with clients and consistently exceeding expectations.
- Assisted customers with selecting appropriate products for their cycling needs while maintaining a high level of product knowledge.
Leasing Agent
Cardinal Group Management
02.2021 - 08.2022
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Assistant Manager
Charlevoix Pizza Company
06.2019 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Charlevoix Middle High School
Charlevoix, MI06-2018
Skills
- Organizational growth
- Professionalism and discretion
- Record keeping proficiency
- Persistence and determination
- Organization skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
Timeline
Repossession Specialist
Burns National LLC
11.2023 - 03.2025
Bike Mechanic
Dick's Sporting Goods, Inc
08.2022 - 11.2023
Leasing Agent
Cardinal Group Management
02.2021 - 08.2022
Assistant Manager
Charlevoix Pizza Company
06.2019 - 08.2020
High School Diploma -
Charlevoix Middle High School
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