Laura Sarinana
HORIZON CITY,TX
Summary
Results-driven Repossession Specialist with expertise in compliance, asset recovery, and customer relations. Proven ability to enhance team efficiency and streamline processes.
Collaborates effectively with others and is always willing to assist those in need.
Reliable in delivering task on time, especially under deadline -driven conditions.
Customer Service has consistently been a central focus throughout my profession experience
Overview
22
22
years of professional experience
Work History
Repossession Specialist
GECU Federal Credit Union
El Paso, TX
10.2021 - Current
- Coordinated repossession activities, ensuring compliance with legal and regulatory requirements.
- Developed strategies to minimize asset recovery time while maintaining customer relations.
- Trained junior staff on repossession processes and best practices, enhancing team efficiency.
- Expedited asset liquidation by coordinating closely with auction houses and other disposal channels such as ACV Auctions and McAndrew Motors.
- Prepare and analyze end of month report including repossession accounts, inventory and units sale data
- Produce weekly inventory reports ensuring accuracy and consistency
- Coordinate and submit units for transport,ensuring timely and efficient distribution
- Implemented new software such as RDN, to increase operational efficiency within the department, that is used to assign units to our Repo agents.
- Facilitated communication between vendors and our repo team to work together on recovering, transporting and selling the units
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Collections Specialist
Evolve Federal Credit Union
El Paso, TX
09.2018 - 10.2021
- Resolved delinquent accounts through effective communication and negotiation strategies.
- Developed and implemented payment plans tailored to member financial situations.
- Monitored account statuses, ensuring timely follow-ups on outstanding debts.
- Collaborated with team members to streamline collections processes and improve efficiency.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
Assistant Manager
Security Finance, Financial Services
El Paso, TX
08.2004 - 08.2018
- Led team in implementing process improvements to enhance customer service efficiency.
- Managed daily operations, ensuring compliance with financial regulations and company policies.
- Accomplished and energetic collector with solid history of achievement in phone and field collections , motivated leader with strong organization skills and prioritization abilities.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Areas of expertise include customer service, collections and loan approvals
Education
High School Diploma -
Montwood High School
El Paso, TXSkills
- Organizational growth
- Professionalism and discretion
- Legal compliance
- Debt collection
- Skip tracing proficiency
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Certified Financial Advisor
- Reliability
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Repossession Specialist
GECU Federal Credit Union
10.2021 - Current
Collections Specialist
Evolve Federal Credit Union
09.2018 - 10.2021
Assistant Manager
Security Finance, Financial Services
08.2004 - 08.2018
High School Diploma -
Montwood High School
Collections and Repossession;
Bilingual (English and Spanish.
Titling - DMV and FDI programs
RDN - Recovery Database Network
Carfax
Manheim
TLO- Skip tracing
SCRA- Verify Military Status
Laserfiche- Recover customer documentation