Cody M. Langford
Cleveland,TN
Summary
Proactive, goal-oriented professional demonstrating exceptional time management and problem-solving capabilities. Recognized for reliability and adaptability, showcasing rapid ability to learn and implement new skills. Dedicated to utilizing these strengths to enhance team performance and foster organizational growth.
Skills
- Organizational growth
- Professionalism and discretion
- Attention to detail
- Record keeping proficiency
- Multitasking
- Financial analysis
- Legal compliance
- Organization skills
- Teamwork and collaboration
- Customer service
- Time management
- Effective communication
Overview
11
11
years of professional experience
Work History
Repossession Specialist
Tennessee Valley Federal Credit Union
01.2025 - Current
- Find and locate borrowers and the collateral in question, often using skip tracing techniques.
- Contact borrowers to discuss loan defaults and potential solutions, including voluntary surrenders.
- Maintain accurate records of repossession activities, including documentation for legal purposes.
- Work with repossession contractors and towing services to schedule and coordinate the physical recovery of assets.
- Ensure adherence to applicable laws, regulations, and internal policies related to debt collection and repossession.
- Estimate the value of repossessed assets and prepare them for auction, including documentation and transport.
- Address customer complaints, inquiries, and potential disputes related to the repossession process.
- Assist borrowers with reinstatement or redemption of their collateral after repossession.
- Track expenses, reconcile payments, and prepare reports for the accounting department.
- Train other repossession specialists or agents.
- Develop and implement efficient and compliant repossession processes.
- Analyze data to identify trends and areas for improvement in the repossession process.
Collector II
Tennessee Valley Federal Credit Union
06.2022 - 12.2024
- Monitored accounts, identified overdue payments, and tracked the status of collection efforts.
- Contacted borrowers via phone calls, letters, and other communication methods to request payment.
- Negotiated payments and created payment plans to help borrowers meet their financial obligations.
- Maintained detailed records of all collection activities, communications, and payment arrangements.
- Addressed questions or concerns regarding borrower accounts and collection efforts.
- Referred accounts to legal teams for nonpayment and other legal matters.
- Adhered to all relevant laws and regulations regarding debt collection.
Personal Agent Trainer
Tennessee Valley Federal Credit Union
08.2021 - 06.2022
- Trained new hires as directed by the leadership staff.
- Answered telephone calls promptly.
- Assisted members with account balances and transfers.
- Assisted members with loan requests.
- Assisted members with account issues.
- Directed calls to other departments as needed.
Financial Services Consultant
Tennessee Valley Federal Credit Union
10.2020 - 08.2021
- Represented and promoted the Credit Union in a courteous and professional manner.
- Greeted and Responded to members with a smile and in a timely manner.
- Accepted deposit and withdrawal transactions.
- Facilitated the sale of money orders, travelers checks and other inventory items.
- Processed loan payments on consumer and business accounts.
- Performed account research and answered questions regarding account activity.
- Provided information in an accurate and timely manner.
Personal Agent
Tennessee Valley Federal Credit Union
09.2019 - 10.2020
- Answered telephone calls promptly.
- Assisted members with account balances and transfers.
- Assisted members with loan requests.
- Assisted members with account issues.
- Directed calls to other departments as needed.
Crematorium Assistant
Faithful Friend Pet Crematory and Funeral Home
09.2018 - 09.2019
- Directed the day to day operations of the business.
- Directed staff members on daily tasks.
- Oversaw that tasks were completed accurately and in a timely manner.
- Sold products and answered calls in a timely fashion.
- Assisted customers in selection of packages and products.
- Oversaw that all records were maintained and accurate.
- Maintained data for accounting and compliance.
- Assisted business owner with community events to promote products and services of the business.
Pianist
First Baptist Church
10.2014 - 09.2018
- Played piano for all services.
- Assisted music director with music and service preparation.
- Directed the children's choir for special services.
Minister of Music
Hopewell Baptist Church
12.2013 - 10.2014
- Managed the church music department.
- Maintained the music department budget.
- Managed the music library to help the church music department operate more efficiently.
- Led the music during all services.
- Led choir rehearsals for service preparation.
- Reported evaluations to the personnel committee and the administrative team.
- Assisted in the preparation of all media (videos, power point, etc.), for all services.
- Assisted with association events around the community to make the community aware of the church.
Education
Bachelor of Science - Music Business
Tennessee Wesleyan University
Athens, TN05.2019
Associate of Fine Arts - Music
Cleveland State Community College (CSCC)
Cleveland, TN05.2016
Related Coursework
- Principles of Management
- Introduction to Macroeconomics
- Business Communications
- Computer Applications
- Corporate Finance
- Accounting Principles
- Marketing Principles
- International Management
- Business Strategy
Certification
- WVHS, Microsoft Office Certification, May 2014
Honors and Awards
- TWU, International Business Study Abroad Scholarship, May 2018
- CSCC, Vocal Award, Fall 2015 – Spring 2016
- CSCC, Chamber Choir Award, Fall 2014 – Spring 2015
- WVHS, Jr. Civitan Presidential Award, May 2014
Professional Memberships
- Phi Theta Kappa, Member, CSCC
- Jr. Civitan Club, Former Member and President, WVHS
- Beta Honors Club, Former Member, Walker Valley High School
Timeline
Repossession Specialist
Tennessee Valley Federal Credit Union
01.2025 - Current
Collector II
Tennessee Valley Federal Credit Union
06.2022 - 12.2024
Personal Agent Trainer
Tennessee Valley Federal Credit Union
08.2021 - 06.2022
Financial Services Consultant
Tennessee Valley Federal Credit Union
10.2020 - 08.2021
Personal Agent
Tennessee Valley Federal Credit Union
09.2019 - 10.2020
Crematorium Assistant
Faithful Friend Pet Crematory and Funeral Home
09.2018 - 09.2019
Pianist
First Baptist Church
10.2014 - 09.2018
Minister of Music
Hopewell Baptist Church
12.2013 - 10.2014
Bachelor of Science - Music Business
Tennessee Wesleyan University
Associate of Fine Arts - Music
Cleveland State Community College (CSCC)
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