Michaela Thompson

Achieved timely compliance with sending cure letters for loans over 30 days past due. Confirmed accurate account history for current cure letters. Facilitated efficient repossession of units to mitigate losses. Collaborated with vendors to optimize loan reinstatement costs for customers. Generated comprehensive daily reports to enhance operational effectiveness.

• Work easily yet aggressively with outside repossession agencies
• Coordinated with vendors to negotiate and secure repossession fees and costs.
• Ensures repossession agencies have all information needed to secure collateral and are following all repossession guidelines
• Outbound and accepted inbound calls to assist customers.
• Providing support to reinstatement department, and the title department.
• Outbound and accept inbound calls as needed
• Investigated account information to ensure accurate records and compliance.
• Collaborated effectively with team members to achieve goals. yet aggressively with outside repossession agencies
• Engaged with various external agencies to ensure compliance and communication. including but not limited to Law Enforcement, Department of Defense / Military, State Regulatory Agencies as appropriate.
• Managed account assignments for repossession and assisted Collections across various offices.
• Ensured repossession agencies received all required information to secure collateral and adhere to repossession guidelines.

• Managed collections for charged off accounts to recover outstanding debts. Auto, Mortgage and retail accounts.
• Utilized skip tracing to meet and exceed monthly collection goals.
• Led collection strategies to improve recovery rates on delinquent accounts.
• Developed training materials for new collectors, enhancing team performance and efficiency.
• Analyzed account data to identify trends and optimize collection efforts.