Claudia Pena
Fort Lauderdale
Summary
Knowledgeable Medical Assistant with exceptional background over 17+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Phlebotomist
LabCorp UM Sylvester
Plantation
01.2024 - 04.2026
- Supervised daily phlebotomy operations, ensuring adherence to safety and quality standards.
- Trained and mentored junior phlebotomists on best practices and patient care techniques.
- Implemented workflow improvements to enhance efficiency in specimen collection processes.
- Collaborated with laboratory staff to maintain compliance with regulatory guidelines and protocols.
PST Site Coordinator
LabCorp
Port Orange, FL
06.2023 - 12.2023
- Organized and managed logistics for multiple events.
- Maintained accurate records of event activities and expenses.
- Developed and implemented marketing plans to promote events.
- Coordinated with vendors to ensure timely delivery of supplies.
- Conducted site visits to evaluate suitability of venues for specific needs.
- Negotiated contracts with vendors to secure necessary services or products.
Consulting
Finance marketing and management LLC
Fort Lauderdale, FL
08.2020 - 01.2023
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Regional Administrator
Hygea Health Holdings
Miami, FL
01.2017 - 02.2020
- Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
- Ordered and restocked supplies in line with budget limits and office needs.
- Processed patient admission and discharge documents.
- Pulled patient records and transferred information to appropriate parties.
- Controlled financial functions like billing and collections, accounts payable and operational budgets.
- Trained staff to ensure compliance with local, national and federal requirements.
Business Owner
Medical Clinic
Davie, FL
01.2014 - 01.2017
Medical Assistant
Doctors Health Group
Pembroke Pines, FL
01.2007 - 01.2013
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL01.2010
Associate of Science - Medical Assistant
National School of Technology
Miami07.2005
Skills
- Policy Development
- Instructional Methods Development
- Professional Development Planning
- Grant Proposals
- Critical Thinking
- Patient Care
- HIPAA Compliance
- Inventory and Supply Management
- Charting Expertise
- Proper Sterilization Techniques
- Venipuncture and Phlebotomy
- Understands Medical Procedures
- Medical Billing
- Check-In and Check-Out Procedures
- Appointment Scheduling
- Medication Administration
- Time Management
- Diagnostic Testing
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Basic Life Support
Education and Training
other,other
Timeline
Lead Phlebotomist
LabCorp UM Sylvester
01.2024 - 04.2026
PST Site Coordinator
LabCorp
06.2023 - 12.2023
Consulting
Finance marketing and management LLC
08.2020 - 01.2023
Regional Administrator
Hygea Health Holdings
01.2017 - 02.2020
Business Owner
Medical Clinic
01.2014 - 01.2017
Medical Assistant
Doctors Health Group
01.2007 - 01.2013
Associate of Arts - Business Administration
Broward College
Associate of Science - Medical Assistant
National School of Technology