Overview
Work History
Timeline
Summary
Skills
CustomerServiceRepresentative
CLAUDIA PEOPLES

CLAUDIA PEOPLES

Peyton,CO

Overview

33
33
years of professional experience

Work History

IT Remote Hands Specialist

Insight Enterprises
Colorado Springs, CO
01.2019 - 02.2023
  • Responsible for performing customer requests on servers as well as escorting customers in server data center.
  • Perform troubleshooting services for customers using remote desktop applications.
  • In-depth understanding of computers and hardware components as well as network technologies
  • Assisting coworkers through process of fixing technical issues
  • Prioritizing workload to ensure most critical issues are resolved first.
  • Documenting common support procedures for coworkers to follow.
  • Input data into computer programs and filing systems.
  • Maintained accuracy, completeness, and security for customer support tickets and information on share point.
  • Was recognized by team members and management through rewards program for being flexible and doing one step above rest.
  • 97 % accuracy on customer Tickets/support.

President

Peoples Professional Cleaning, LLC
Colorado Springs, CO
01.1992 - 03.2019
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed over 142 employees.
  • Increased sales by 27% per year.
  • Responsible for 45 accounts

Bi-lingual Customer Service Rep

One Source / Kaiser Permanente
Colorado Springs, Colorado
01.2013 - 01.2015
  • Answer phone inquiries regarding health care coverage, eligibility, rates, account status, billing, benefit verification.
  • Investigate and resolve customer problems and disputes in timely and efficient manner.
  • Managed over 50 customer calls per day. Took calls both in English and Spanish.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Care Provider

Home
Colorado Springs, CO
01.2008 - 01.2013
  • Provided home health care for aging mother and grandmother.
  • Responsible for daily needs and medical needs
  • Translated medical, legal, health and day to day for grandmother.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Provided safe mobility support to help patients move around personal and public spaces.

MBS Data Center Material Handler

Colorado Springs Independent Center
Colorado Springs, CO
01.2007 - 01.2008
  • Responsible for customer service tickets.
  • Changing tapes/performing backups.
  • Rebooting servers.
  • Interact with customers to troubleshoot problems via phone, email, and web-based help desk.
  • Managing, monitoring backup systems for customers and servers.
  • Determining ticket severity and escalation level necessary to resolve issue.
  • Interact with vendors for purpose of resolving technical issues impacting customers.
  • Taking ownership of issue and ensuring complete resolution for customer.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.

Assistant Buyer

Cray Computer Corporation
Colorado Springs, CO
01.1990 - 01.1992
  • Responsible for handling administrative duties for Senior Buyers.
  • Cut material costs through sourcing best value and negotiating contracts with vendors.
  • Worked closely with suppliers to cut lead times.
  • Ensured supply chain compliance with drive to buy in smaller lots, cutting inventory costs.
  • Worked with internal customers to gain understanding of supply needs.
  • Skills for this position: Purchasing, research, contracts, material sourcing, interpersonal skills, resourcefulness, collaboration, communication, multitasking, and flexibility.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Established relationships with vendors to support access to latest product information and pricing.
  • Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
  • Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
  • Managed and maintained purchase orders and invoices.
  • Researched and identified new suppliers and vendors.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Maintained complete documentation and records of all purchasing activities.
  • Processed purchase orders and invoices in accordance with company procedures
  • Established relationships with vendors to support access to latest product information and pricing.
  • Monitored incoming orders and tracked progress to meet deadlines.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Evaluated product quality and vendor performance to maintain quality standards.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.

Timeline

IT Remote Hands Specialist

Insight Enterprises
01.2019 - 02.2023

Bi-lingual Customer Service Rep

One Source / Kaiser Permanente
01.2013 - 01.2015

Care Provider

Home
01.2008 - 01.2013

MBS Data Center Material Handler

Colorado Springs Independent Center
01.2007 - 01.2008

President

Peoples Professional Cleaning, LLC
01.1992 - 03.2019

Assistant Buyer

Cray Computer Corporation
01.1990 - 01.1992

Summary

Forward-thinking Operations Specialist bringing 33 years of expertise in customer service through a variety of businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft and excel. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

    Onsite and remote services

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