Claudia Perez
San Bernardino,CA
Summary
Dynamic Sales Manager and HR Assistant Manager with a proven track record at Love My Insurance Services, Inc, and Adriana's Insurance Services. Excelled in building relationships and leading teams to exceed sales and HR goals. Expert in recruitment strategies and sales team training, enhancing employee retention and client satisfaction. Achieved significant revenue growth through strategic market expansion and team development.
Overview
23
23
years of professional experience
Work History
Sales Manager
Love My Insurance Servies, Inc
02.2012 - 11.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
HR Assistant Manager
Adriana's Insurance Services
02.2002 - 01.2012
- Implemented efficient payroll system, ensuring timely and accurate payment of salaries.
- Monitored key HR metrics such as time-to-hire and retention rates to identify areas for improvement.
- Enhanced employee satisfaction by implementing improved HR policies and procedures.
- Collaborated with department heads in workforce planning initiatives, aligning staffing needs with business goals.
- Conducted thorough background checks, maintaining a safe workplace for all employees.
- Coordinated exit interviews to gather valuable feedback from departing employees for continuous improvement purposes.
- Organized company events and team-building activities to boost morale and foster teamwork among staff members.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Recruited top talent to maximize profitability.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Devised hiring and recruitment policies for 100 + employee company.
Skills
- Sales team training
- Staff management
- Goals and performance
- HR policies and procedures
- Onboarding process
- Employee handbooks
- HR analytics
- Recruitment strategies
- Background checks
- Employee retention
- Orientation programs
- Human resources operations
- Recruitment and hiring
Languages
English
Spanish
Timeline
Sales Manager
Love My Insurance Servies, Inc
02.2012 - 11.2024
HR Assistant Manager
Adriana's Insurance Services
02.2002 - 01.2012
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