Claudia Poalacin
Elizabeth,New Jersey
Summary
Dedicated and resourceful professional with over 10 years of experience in customer service, child care, and healthcare support. Adapt at managing multiple responsibilities in fast-paced environments while maintaining a high level of professionalism and attention to detail. Demonstrated ability to build strong relationships with clients, ensure customer satisfaction, and create a positive impact in every role. Highly skilled working with computers and in communication, problem-solving, and team collaboration. Fluent in both English and Spanish.
Overview
13
13
years of professional experience
Work History
Child Care Provider
Entrepreneur
Elizabeth, NJ, United States
09.2022 - 01.2024
- Responsible for providing comprehensive child care for children aged 3-7 years, including before and after school supervision
- Prepare and serve nutritious meals, support children’s educational activities, and assist with homework to promote academic success
- Ensure punctual school drop-offs and pickups, prioritizing the safety and well-being of children at all times
- Foster a positive and engaging environment through structured play, creative activities, and behavioral support, tailored to individual needs
- Communicate regularly with parents, providing updates on children’s progress, behaviors, and development
- Build lasting relationships with families by offering personalized care and support
Professional Driver
Uber, Juno, Lyft, Agape
Bronx, NY, United States
01.2015 - 06.2021
- Operated personal vehicle to provide reliable, on-demand transportation services across multiple platforms, ensuring safe and timely arrivals for clients
- Managed a high volume of trips while maintaining excellent customer satisfaction, receiving consistently positive feedback and high ratings
- Demonstrated strong problem-solving skills by navigating traffic, road closures, and customer preferences to ensure smooth journeys
- Uphold the highest safety standards by conducting regular vehicle maintenance and ensuring compliance with industry regulations
- Built a loyal client base through exceptional service, professionalism, and attention to customer needs
Cashier
Checkers
Bronx, NY, United States
02.2019 - 01.2021
- Managing transactions with customers using cashier touch screen
- Scanning goods and ensuring pricing is accurate
- Collecting payments whether in cash or credit
- Greet customers when entering the store or leaving the store
- Maintaining clean and tidy checkout areas
Ophthalmic Assistant
Park Professional Eye Care
Bronx, NY, United States
06.2013 - 02.2016
- Assisted in performing routine optometric tests, including visual acuity, color vision, depth perception, and intraocular pressure, ensuring accurate results
- Executing various administrative tasks, such as scheduling appointments, meetings and clerical tasks
- Provided vital support during eye exams and assisted the doctor in contact lens fittings, diagnostic procedures, and patient care
- Managed patient intake and medical histories, ensuring a smooth and efficient flow of appointments while maintaining patient comfort
- Educated patients on eye health, vision care, and proper contact lens use, contributing to improved patient outcomes
- Consistently delivered exceptional customer service, answering patient questions and addressing concerns with professionalism and care
- Collaborated with a multi-disciplinary team to ensure seamless patient care and effective treatment plans
Babysitter
Self Employed
New Jersey, United States
02.2011 - 02.2013
- Provided full-time child care for children aged 2, 5, and 7 years, tailoring activities to their developmental needs and interests
- Managed day-to-day routines, including preparing meals, overseeing playtime, assisting with homework, and ensuring a structured bedtime routine
- Actively engaged children in educational and recreational activities to foster their social and cognitive development
- Established a trusting and nurturing relationship with children, gaining the trust of both parents and children
Education
Medical Assistant Program -
AMCA
Bronx, NY09.2013
Pharmacy Technician Program -
Branford Institute
Paterson, NJ08.2012
Nursing N/A -
Lehman College
Bronx, NY09.2011
High School Diploma -
High School of World Cultures
Bronx, NY06.2007
Skills
- Exceptional Customer Service & Relationship Management
- Child Development & Caregiving
- Patient Care & Ophthalmic Assistance
- Highly skilled with PC
- Time Management & Organizational Skills
- Bilingual: English & Spanish
- Team Collaboration & Independent Work
- Problem-Solving & Conflict Resolution
- Dependability & Punctuality
Timeline
Child Care Provider
Entrepreneur
09.2022 - 01.2024
Cashier
Checkers
02.2019 - 01.2021
Professional Driver
Uber, Juno, Lyft, Agape
01.2015 - 06.2021
Ophthalmic Assistant
Park Professional Eye Care
06.2013 - 02.2016
Babysitter
Self Employed
02.2011 - 02.2013
Medical Assistant Program -
AMCA
Pharmacy Technician Program -
Branford Institute
Nursing N/A -
Lehman College
High School Diploma -
High School of World Cultures