Claudia Potts
San Antonio
Summary
Motivated professional with a strong background in healthcare billing, patient coordination, and project estimation. Expertise in analyzing claim denials, managing collections, and providing exceptional customer service. Natural at creating welcoming environments, streamlining patient onboarding, and developing accurate project estimates to drive business success and operational efficiency.
Overview
9
9
years of professional experience
Work History
Medical Billing Specialist
Getix Health
05.2024 - Current
- Analyzed claim denials and payer requirements to implement corrective actions.
- Managed follow-ups and collections on outstanding balances and receivables.
- Researched and responded to inquiries from insurance companies, patients, and internal teams.
- Provided exceptional customer service to resolve patient billing inquiries and concerns.
- Investigated and resolved denials and rejections within the standard billing cycle.
- Established payment plans for patients.
New Patient Coordinator
Cook Profitability Services
05.2022 - 03.2024
- Created a welcoming environment for patients, efficiently communicated arrivals to the team, and proactively managed visit expectations.
- Facilitated smooth onboarding for new patients by assisting with paperwork and providing clear guidance.
- Initiated and managed outbound requests for medical records and specialty appointments to streamline patient care.
- Cultivated strong relationships with local healthcare providers, driving improved coordination and patient outcomes.
- Empowered patients by educating them on available community and facility resources, enhancing overall support and satisfaction.
Estimator
Pax Industries
05.2015 - 05.2022
- Optimized estimation values by identifying key factors through meticulous evaluation of project plans, requirements, and specifications.
- Developed accurate estimates at all project stages, from conceptual to schematic, ensuring cost-effective outcomes.
- Boosted business development efforts by creating compelling presentations with detailed project estimates.
- Secured competitive material costs by evaluating supplier quotes and negotiating favorable pricing agreements.
Education
Accounting
Goldenwest College
Huntington Beach, CA02.2010
Timeline
Medical Billing Specialist
Getix Health
05.2024 - Current
New Patient Coordinator
Cook Profitability Services
05.2022 - 03.2024
Estimator
Pax Industries
05.2015 - 05.2022
Accounting
Goldenwest College
Similar Profiles
Hillary DavisHillary Davis
Team Lead at Getix HealthTeam Lead at Getix Health
SHIRLEY MEYER-SOLORZANOSHIRLEY MEYER-SOLORZANO
Lead Patient Advocate at GETIX HEALTHLead Patient Advocate at GETIX HEALTH
Joy BrownJoy Brown
Patient Access Specialist at Getix HealthPatient Access Specialist at Getix Health
Aileen ElizarrarasAileen Elizarraras
Insurance Follow-up Specialist at GETIX HealthInsurance Follow-up Specialist at GETIX Health
David WinklerDavid Winkler
Maintenance Mechanic at Aisin USAMaintenance Mechanic at Aisin USA