Claudia Ramirez
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Agent Supervisor
Hawaiian Airlines
02.2023 - Current
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
City Cruises
11.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
DD's Discount
11.2021 - 02.2023
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Associate
San Diego Padres
04.2022 - 08.2022
- Responsibility for fundraising for the Padres Foundation through the sale of raffle tickets to Petco Park guests directly at their seats, as a roaming raffle seller around the ballpark, and at stationary kiosks
- Accurately handling credit card transactions daily
- Avidly communicating the Padres Foundation mission statement, pillars, and programs
Ride Operator
Sea World
08.2021 - 10.2021
- Contributed to increased park attendance through consistently positive guest interactions and memorable ride experiences.
- Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
Sales Representative
San Diego Padres
03.2021 - 09.2021
- Responsibility for fundraising for the Padres Foundation through the sale of raffle tickets to Petco Park guests directly at their seats, as a roaming raffle seller around the ballpark, and at stationary kiosks
- Accurately handling credit card transactions daily
- Avidly communicating the Padres Foundation mission statement, pillars, and programs
Security Officer
Elite Show Services
02.2021 - 10.2021
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
High School Diploma -
Southwest High School
El Centro, CA06.2006
Skills
- Customer Relations
- Multitasking
- Organization and Time Management
- Teamwork and Collaboration
- Organizational Skills
- Dependable and Responsible
Timeline
Customer Service Representative
City Cruises
11.2023 - Current
Customer Service Agent Supervisor
Hawaiian Airlines
02.2023 - Current
Sales Associate
San Diego Padres
04.2022 - 08.2022
Cashier
DD's Discount
11.2021 - 02.2023
Ride Operator
Sea World
08.2021 - 10.2021
Sales Representative
San Diego Padres
03.2021 - 09.2021
Security Officer
Elite Show Services
02.2021 - 10.2021
High School Diploma -
Southwest High School
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