Claudia Ramirez

Conducted regular safety audits and risk assessments, implementing corrective actions to mitigate hazards.

• Directed investigations to resolve customer and shipper complaints efficiently.
• Collaborated with staff to develop and execute transportation procedures and revenue targets.
• Arranged repairs and routine maintenance for transportation vehicles to ensure operational readiness.
• Ensured compliance with transportation policies, safety regulations, and union contracts.
• Implemented GPS tracking systems to optimize routes for enhanced efficiency.
• Organized training programs on safe driving practices and equipment usage for staff members.
• Reviewed timesheets for accuracy prior to submission to accounting department.

• Coordinated subordinate staff to optimize transport routes and schedules for 150 daily unit deliveries.
• Maintained workplace safety by involving employees in order to maximize engagement and team morale.
• Trained new employees on procedures and provided performance feedback to enhance productivity.
• Conducted regular safety audits to ensure compliance with administrative policies.
• Scheduled repairs and preventive maintenance for vehicles and equipment.
• Promoted workplace safety by engaging employees to boost morale and participation.
• Verified drivers' professional competence licenses and ensured adherence to safety protocols.

• Delivered exceptional customer service to individuals contacting call center for support.
• Resolved customer issues and complaints through close collaboration and effective communication.
• Coordinated dispatching, routing, and tracking of 54 fleet vehicles.
• Increased area coverage by 90% through precise scheduling and location monitoring.
• Cultivated strong relationships with drivers using problem-solving skills.
• Trained new dispatchers by sharing best practices and company procedures.