Claudia Ramirez
Springville
Summary
Dynamic Customer Service Specialist with over 8 years of diverse experience in office settings, healthcare, and retail environments. Skilled in managing high-volume appointment scheduling and fostering strong client relationships. Expertise in handling insurance claims, payment plans, and providing bilingual communication support in Spanish, ensuring seamless operations and exceptional customer satisfaction. Proven adaptability to evolving environments enhances the ability to meet organizational goals effectively. Committed to maintaining financial accuracy through meticulous invoice creation and cash handling.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Specialist
UDOT
Orem
08.2024 - Current
- My primary duties include managing incoming office communications, ensuring callers are directed to the appropriate personnel, and providing accurate information to maintain high standards of customer service. Additionally, I assist with event planning and facilitate the procurement process for team members.
- I also serve as the coordinator for the Keeping Utah Beautiful program, where I manage and process all incoming inquiries. My administrative responsibilities include scheduling meetings for office staff and managing the calendar for the Region 3 Director, ensuring all adjustments are handled promptly.
- Furthermore, I manage public inquiries regarding road conditions and department services through platforms such as Click N Fix and Contact UDOT.
- Managed scheduling and calendar logistics for department personnel, ensuring optimal time management.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Assisted in budgeting processes by tracking expenses and preparing reports for management review.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Enhanced office efficiency by streamlining filing systems and implementing digital document management techniques.
- Proofread and edited documents for accuracy and grammar.
- Implemented process improvements that streamlined administrative tasks, increasing overall productivity.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
Customer Service
Sutter Health
West Valley City
12.2020 - 07.2021
- First week was to schedule patients for any doctor appointments. Relied messages to nurses. Then Covid happened so we were in charge of scheduling only vaccinations appointments.
- Provided language translation services for customer service inquiries.
- Strengthened client relationships through regular communication and exceptional customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Improved team efficiency with thorough training on customer service protocols.
Receptionist
Pediatric Smiles and Braces
Orem
09.2020 - 10.2020
- Managed incoming calls and scheduled appointments for both new and returning patients.
- - Prepared accurate paperwork for surgical appointments.
- - Collected insurance information, obtained comprehensive breakdowns of benefits, and explained coverage details to patients' guardians.
- - Established payment plans and processed incoming office payments.
- - Assisted with the setup and maintenance of patient charts.
- - Provided Spanish translation services for doctors and dental assistants.
- - Submitted insurance claims and mailed billing statements to the appropriate parties.
- Maintained organized patient records using electronic health record systems.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and dental professionals to streamline treatment processes.
- Assisted in managing office inventory, ensuring necessary supplies were readily available.
- Trained new staff on front desk procedures and office protocols for optimal performance.
- Collaborated with team members to develop strategies for improving overall clinic efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Organized, maintained and updated information in computer databases.
Front Desk Receptionist
EcoSwift
Orem, UT
10.2018 - 10.2019
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Maintained accurate records of visitor logs and office supplies inventory.
- Implemented improved filing systems for enhanced information retrieval efficiency.
- Developed standard operating procedures to enhance front desk workflow consistency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
High school diploma -
Spanish Fork High School
Spanish Fork05.2015
Skills
- Event planning experience
- Time management expertise
- Budgeting and finance
- Inventory control
- Meeting planning expertise
- Calendar management experience
- Positive attitude
- Customer service
- Dental terminology
- Valid Driver's license
- Dedicated team player
- Time management
- Verbal and written communication
- Office administration
- Invoice processing
- Excel spreadsheets
Certification
Principles of Accounting 1-4
Accounting Business Basis
Concur training
FINET Training (Vantage FInancial)
LANGUAGES
Spanish and English
Timeline
Office Specialist
UDOT
08.2024 - Current
Customer Service
Sutter Health
12.2020 - 07.2021
Receptionist
Pediatric Smiles and Braces
09.2020 - 10.2020
Front Desk Receptionist
EcoSwift
10.2018 - 10.2019
High school diploma -
Spanish Fork High School
Hobbies
Reading, Painting, Coloring