Victoria Shackelford
Mason,TN
Summary
Detail-oriented office specialist with expertise in scheduling and customer service. Proven ability to optimize workflows and enhance operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Office Specialist
Cook's Pest
Bartlett, TN
05.2023 - Current
- Managed scheduling and appointment coordination for pest control services.
- Utilized CRM software to track customer interactions and service requests.
- Processed customer inquiries and payment, providing accurate information on services offered.
- Collaborated with technicians to relay important customer feedback and service updates.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
Veterinary Receptionist
MVS and Emerency
Memphis, TN
06.2021 - 05.2023
- Managed appointment scheduling and client communications to ensure efficient workflow.
- Processed patient intake forms and maintained accurate medical records for each visit.
- Assisted veterinarians with client education regarding pet care and treatment plans.
- Coordinated follow-up appointments and reminders, enhancing client retention rates.
- Trained new reception staff on protocols, improving team efficiency and service quality.
- Facilitated payment processing and insurance claims, ensuring accurate billing practices.
Store Manaer
Cash Express, LLC
Oakland, TN
07.2019 - 06.2021
- Oversaw daily store operations to ensure optimal efficiency and customer satisfaction.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
- Developed promotional strategies that increased foot traffic and boosted sales performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Munford High School
Munford, TNDiploma - Medical Assiting
Concorde Career College
Memphis, TNSkills
- Event planning experience
- Time management expertise
- Inventory control
- Organizational skills mastery
- Records management expertise
- Calendar management experience
- Administrative support expertise
- Customer service
- File maintenance
- Positive attitude
- Time management
- Verbal and written communication
Timeline
Office Specialist
Cook's Pest
05.2023 - Current
Veterinary Receptionist
MVS and Emerency
06.2021 - 05.2023
Store Manaer
Cash Express, LLC
07.2019 - 06.2021
High School Diploma -
Munford High School
Diploma - Medical Assiting
Concorde Career College