Claudia Reyes
San Antonio,TX
Summary
Adept at enhancing operational efficiency and financial risk mitigation, I leveraged analytical thinking and team collaboration at Pyramid Consulting Inc. for USAA to safeguard military members' finances. My background spans from finance to beauty, showcasing versatility in applying product knowledge and mindful communication. Achievements include process improvements and heightened client satisfaction, underpinned by expertise in MS Excel and exceptional interpersonal skills. Reputable Artist recognized for consistently developing innovative techniques to encourage creativity and visual product improvement & Client satisfaction. Renowned artist with 11 years of experience. Disciplined and productive creativity with diverse and varied portfolio showcasing personal evolution in artistic journey.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Financial Fraud Prevention & Detection Analyst
Pyramid Consulting Inc. - Contract USAA
01.2024 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Mitigating financial risk for military members and federal bank.
- Generated reports detailing findings and recommendations.
- Analyzing activity to validate identity theft, solving account takeovers, performing accurately for resolutions.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Proactively preventing and detecting activity by fraudsters.
Electronic Fraud Analytics
Citi Bank
07.2023 - 11.2023
- Managed multiple concurrent projects while maintaining exceptional quality standards and meeting tight deadlines.
- Provided actionable recommendations to clients based on thorough analysis of complex datasets.
- Streamlined analytics processes, increasing efficiency and reducing turnaround time for deliverables.
- Implemented advanced data analysis techniques, resulting in more accurate insights and higher client satisfaction.
- worked efficiently & diligently for transactions to meet client and bank deadlines.
Account Specialist 1
JPMorgan Chase
11.2021 - 04.2023
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Master Barber
18|8 Fine Men's Salons
06.2021 - 09.2021
- Kept business compliant with applicable OSHA standards by maintaining sanitized implements for public safety.
- Resolved client concerns or complaints promptly with diplomacy and professionalism to maintain strong relationships.
- Styled hair according to customer preferences.
- Consulted with clients to assess personal style preferences and unique needs by utilizing open & closed ended questions to meet clients expectations.
- Managed business customer service, responding to requests and concerns promptly.
- Contributed to a positive workplace culture by fostering teamwork, communication, and professionalism among colleagues.
Professional Barber
The Good Barber
07.2020 - 06.2021
- Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Contributed to salon marketing efforts through engaging social media content showcasing before-and-after photos of client transformations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
- Participated in ongoing professional development opportunities, staying current on latest trends and techniques in the industry.
Hair Stylist
Great Clips - 151
08.2019 - 03.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts and styling.
Beauty Advisor
JHS Sales & Services (Contractor)
01.2019 - 07.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Performed makeup application for special occassion on Military Members inside Fort Randolph at the Xchange store (Brand Ambassador: Smashbox, Glam Glow, Bumble & Bumble)
Dior Makeup Artist
Dillards Department Store
08.2018 - 11.2018
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled and performed onsite makeup for clientele during brand events & client special occasions.
- Dior Education Class 2018
Beauty Advisor Makeup Artist
JHS Sales & Services Contractor @ Fort Randolph
05.2018 - 08.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key brands (Origins, Smashbox, Glam Glow, Jack Black)
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Makeup Artist Beauty Advisor
Benefit @ Macy's
10.2017 - 12.2017
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Implemented artistic vision to give art purpose and meaning.
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Conducted open brow consultation to achieve the perfect personalized brow & products to achieve at home.
Brand Ambassador - Sales/Events
Beauty Barrage - Contracted By ULTA
07.2017 - 10.2017
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Events for brands Meaningful Beauty by Cindy Crawford, LORAC Cosmetics, Proactiv, Sebastian Professional & met sales goals.
Beauty Advisor Makeup Artist
Planet Beauty
06.2016 - 05.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Participated in ongoing training sessions to stay current on industry trends, new products, and best practices in makeup artistry.
- Provided expert color matching services to assist customers in finding the perfect foundation shades for their skin tones.
- Built rapport with walk-in customers by offering friendly greetings upon entry while also assessing their needs promptly.
- Improved overall store appearance by regularly restocking merchandise, maintaining displays, and updating signage.
- Educated clients about proper skincare routines, recommending products that cater to their specific needs for all profuct lines (Hair Care, Color,Skin,Nails,Cosmetics)
- Boosted sales through effective product demonstrations and in-depth knowledge of cosmetic trends.
- Promoted cross-selling opportunities by introducing complementary products during makeup consultations, resulting in increased average transaction values.
- Collaborated with store management to effectively promote new products and seasonal cosmetics lines.
- Ensured compliance with all sanitation procedures related to handling cosmetic testers and tools during demonstrations or applications on clients.
- Offered constructive feedback during team meetings to help improve overall store performance and customer experience.
- Answered phone calls and emails to schedule client appointments.
Makeup Artist Receptionist
D'Vine Hair Studio
01.2014 - 05.2016
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized hairc tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper haircare routines, promoting healthy hair as the foundation for flawless updo's and styles.
- Collaborated with Makeup Artist "Sugarpants" - aka Makeup by Griselda, worked closely for hairstyles on referred clientele.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, sales, closing till, end of day reports.
- Inventory on supplies and submitted purchase order requests to maintain stock levels for back back and open sales.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Education
BARBER - Barbering
Eyes On Me Barber College
San Antonio, TX2023
Certificate of Completion - Cosmetology
Milan Institute - San Antonio
San Antonio, TX2019
Certificate of Completion - Cosmetology
Salon Success Academy - Upland
Upland, CA10.2013
Skills
- Freelance Makeup Artist Bridal & Special Ocassion
- Freelance Hairstyle/Haircut
- Product/Ingredient Awareness
- Analytical Thinking
- MS Excel/MS OneNote
- Team Collaboration and Leadership
- Documentation And Reporting
- Finance
- Risk Mitigation
- Deadline Adherence
- Relaying Complex Information
- Financial Intelligence
- Mindful Communication & Interpersonal
- Effective Listener & Efficient Note taking
Certification
- Licensed Cosmetologist | TX - 2019
- Rodial Training - 2016 | CA
- Caudalie Class Certification | CA
- The Brow Gal | CA
- Frankie Rose Cosmetics Class | CA
- Barbicide Certified | TX - 2020
- Lanza | CA
- Dermalogica | CA
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Financial Fraud Prevention & Detection Analyst
Pyramid Consulting Inc. - Contract USAA
01.2024 - Current
Electronic Fraud Analytics
Citi Bank
07.2023 - 11.2023
Account Specialist 1
JPMorgan Chase
11.2021 - 04.2023
Master Barber
18|8 Fine Men's Salons
06.2021 - 09.2021
Professional Barber
The Good Barber
07.2020 - 06.2021
Hair Stylist
Great Clips - 151
08.2019 - 03.2020
Beauty Advisor
JHS Sales & Services (Contractor)
01.2019 - 07.2019
Dior Makeup Artist
Dillards Department Store
08.2018 - 11.2018
Beauty Advisor Makeup Artist
JHS Sales & Services Contractor @ Fort Randolph
05.2018 - 08.2018
Makeup Artist Beauty Advisor
Benefit @ Macy's
10.2017 - 12.2017
Brand Ambassador - Sales/Events
Beauty Barrage - Contracted By ULTA
07.2017 - 10.2017
Beauty Advisor Makeup Artist
Planet Beauty
06.2016 - 05.2017
Makeup Artist Receptionist
D'Vine Hair Studio
01.2014 - 05.2016
BARBER - Barbering
Eyes On Me Barber College
Certificate of Completion - Cosmetology
Milan Institute - San Antonio
Certificate of Completion - Cosmetology
Salon Success Academy - Upland
Similar Profiles
Manny NajarroManny Najarro
Sr. Delivery Leader / Principal Consultant at PYRAMID CONSULTING INC.Sr. Delivery Leader / Principal Consultant at PYRAMID CONSULTING INC.
Raghav BanatiRaghav Banati
Sr. Talent Acquisition Specialist at Pyramid Consulting Inc.Sr. Talent Acquisition Specialist at Pyramid Consulting Inc.
Sahil DuggalSahil Duggal
Human Resources Specialist at Pyramid Consulting Inc.Human Resources Specialist at Pyramid Consulting Inc.
CARLOS A. RODRIGUEZCARLOS A. RODRIGUEZ
Environmental Protection Specialist 1 at San Antonio Water SystemsEnvironmental Protection Specialist 1 at San Antonio Water Systems
Caleb CarrilloCaleb Carrillo
Registered Behavior Technician at AB SolutionsRegistered Behavior Technician at AB Solutions