Claudia Rodriguez
Harlingen,TX
Summary
Overdraft Manager with experience partnering across branch teams to manage overdrawn accounts and improve recovery outcomes. Skilled in analyzing account activity, supporting compliant collection strategies, and working collaboratively with frontline employees to reduce overdraft exposure while maintaining positive customer relationships.
Overview
14
14
years of professional experience
Work History
Overdraft Manager
First Community Bank
San Benito, TX
08.2017 - Current
- Managed bankwide overdraft programs, ensuring compliance with regulatory requirements and internal policies
- Oversee daily overdraft monitoring, approvals, and exception handling to minimize financial risk and customer impact
- Analyzed account activity and overdraft trends to identify risk patterns and recommend process improvements
- Partnered with Compliance, Risk, and Operations teams to implement policy updates
- Resolved escalated customer overdraft issues, balancing regulatory adherence with customer satisfaction
- Trained and supervised staff on overdraft procedures, risk mitigation, and customer communication standards
- Developed reports for the Senior Management to track overdraft exposure, losses, and recovery metrics
- Help reduce overdraft-related losses
- Processed and responded to subpoenas, court orders, and legal requests in accordance with federal and state regulations
- Reviewed legal documents for accuracy, scope, and validity prior to disclosure of customer records
- Coordinated with Legal, Compliance, and Risk teams to ensure timely and compliant responses
- Maintained strict confidentiality and data privacy standards when handling sensitive customer information
- Met regulatory deadlines and tracked subpoena requests to completion
Member Relationship Officer
Security First Federal Credit Union
Edinburg, TX
01.2012 - 05.2017
- Cultivated strong member relationships through effective communication and personalized service.
- Resolved member inquiries and issues promptly, enhancing overall satisfaction and loyalty.
- Analyzed member feedback to identify trends, driving improvements in service delivery.
- Collaborated with cross-functional teams to develop programs that enhanced member engagement.
- As well as other duties with Individual Retirement Accounts and Safe Deposit Boxes
Education
Bachelor in General Studies - Education
Texas A & M Kingsville
Kingsville, TX12-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
- Cross-functional teamwork
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Overdraft Manager
First Community Bank
08.2017 - Current
Member Relationship Officer
Security First Federal Credit Union
01.2012 - 05.2017
Bachelor in General Studies - Education
Texas A & M Kingsville