Sheila Rainey
Madisonville,LA
Summary
Dynamic professional with extensive experience at Pelican State Credit Union, excelling in customer service and report generation. Proven ability to manage payment arrangements and maintain confidentiality while ensuring documentation accuracy. Adept at problem-solving and fostering team collaboration, consistently achieving operational efficiency and quality standards.
Overview
19
19
years of professional experience
Work History
Overdraft Representative
Pelican State Credit Union
Baton Rouge, LA
03.2019 - 02.2025
- Made answered calls to members with overdrawn accounts.
- Made payment arrangements with members.
- I worked on the monthly board reports. Also generated weekly reports.
- Data Entry
Manager
Advance America
Covington, LA
02.2009 - 11.2018
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed payday loans.
- Made work schedules.
- Data entry.
- Sent money grams.
- Sold prepaid cards.
- Processed title loans?
Secretary
Saint Tammany Parish District Attorneys Office
Covington, LA
06.2006 - 08.2009
- Handled confidential documents with discretion.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Intake of Applications.
- Inputting of applications.
- Attending court.
- Taking notes during court.
Education
High School Diploma -
Jewel M. Sumner
Kentwood, LA05-1987
Skills
- Data entry
- Payment arrangements
- Report generation
- Customer service
- Loan processing
- Record keeping
- Microsoft Office
- Problem solving
- Time management
- Confidentiality maintenance
- Team collaboration
- Documentation accuracy
- Conflict resolution
- Communication skills
- Records management
Timeline
Overdraft Representative
Pelican State Credit Union
03.2019 - 02.2025
Manager
Advance America
02.2009 - 11.2018
Secretary
Saint Tammany Parish District Attorneys Office
06.2006 - 08.2009
High School Diploma -
Jewel M. Sumner