Claudia Royero Reyes
Miami,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
RBT
THE LIGHTHOUSE PROJEC LLC
RBT
MLB PROFESSIONALS
RBT
MANRIQUE THERAPY CORP
09.2023 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Improved communication skills in autistic children by utilizing evidence-based practices.
- Increased independence in daily living tasks by providing consistent skill development support.
- Documented behavioral data accurately, contributing to better-informed treatment adjustments.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
Office Clerk
Felicity Medical Center
06.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
RBT
PRECIOUS BLESSING HANDS HOME
03.2023 - 08.2023
RBT
A1A BEHAVIORAL HEALTH
07.2022 - 10.2022
Education
GED -
AMERICAN HIGH SCHOOL ACADEMY
Miami, FL11.2019
Skills
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Customer Service and Assistance
- Document Conversion
- Assist Customer With Transportation
- Ability to use Microsoft Excel,Microsoft Word,Sevocity ,Practice Fusion
- Call Transfers
- Customer Inquiry Response
Languages
Spanish
Native or Bilingual
English
Limited Working
Certification
Registered Behavior Technician, RBT
Timeline
RBT
MANRIQUE THERAPY CORP
09.2023 - Current
RBT
PRECIOUS BLESSING HANDS HOME
03.2023 - 08.2023
RBT
A1A BEHAVIORAL HEALTH
07.2022 - 10.2022
Office Clerk
Felicity Medical Center
06.2020 - Current
RBT
THE LIGHTHOUSE PROJEC LLC
RBT
MLB PROFESSIONALS
GED -
AMERICAN HIGH SCHOOL ACADEMY