Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Claudia Royero Reyes

Miami,FL

Overview

4
4
years of professional experience
1
1
Certification

Work History

RBT

THE LIGHTHOUSE PROJEC LLC

RBT

MLB PROFESSIONALS

RBT

MANRIQUE THERAPY CORP
09.2023 - Current
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Improved communication skills in autistic children by utilizing evidence-based practices.
  • Increased independence in daily living tasks by providing consistent skill development support.
  • Documented behavioral data accurately, contributing to better-informed treatment adjustments.
  • Supported families in understanding and applying behavioral strategies within the home environment.
  • Implemented skill acquisition programs tailored to each client''s unique needs and abilities.

Office Clerk

Felicity Medical Center
06.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

RBT

PRECIOUS BLESSING HANDS HOME
03.2023 - 08.2023

RBT

A1A BEHAVIORAL HEALTH
07.2022 - 10.2022

Education

GED -

AMERICAN HIGH SCHOOL ACADEMY
Miami, FL
11.2019

Skills

  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Customer Service and Assistance
  • Document Conversion
  • Assist Customer With Transportation
  • Ability to use Microsoft Excel,Microsoft Word,Sevocity ,Practice Fusion
  • Call Transfers
  • Customer Inquiry Response

Languages

Spanish
Native or Bilingual
English
Limited Working

Certification

Registered Behavior Technician, RBT

Timeline

RBT

MANRIQUE THERAPY CORP
09.2023 - Current

RBT

PRECIOUS BLESSING HANDS HOME
03.2023 - 08.2023

RBT

A1A BEHAVIORAL HEALTH
07.2022 - 10.2022

Office Clerk

Felicity Medical Center
06.2020 - Current

RBT

THE LIGHTHOUSE PROJEC LLC

RBT

MLB PROFESSIONALS

GED -

AMERICAN HIGH SCHOOL ACADEMY

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Claudia Royero Reyes