Claudia Rubi Martinez
Pleasantville
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
13
13
years of professional experience
Work History
Store Manager
Sunglass Hut
07.2025 - Current
- Led store operations to enhance customer experience and drive sales growth.
- Trained and mentored staff on product knowledge and effective sales techniques.
- Analyzed sales data to identify trends, and maximize profitability.
- Managed scheduling and staffing to ensure optimal coverage during peak hours.
- Fostered a team-oriented environment through regular feedback sessions and performance evaluations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Multi-Store Manager
Sunglass Hut
03.2020 - 07.2025
- Help create an environment where a team will deliver exceptional service through delivery of The Sunglass Hut Experience.
- Consistently modeling all Sunglass Hut Experience behaviors exceeding store and personal sales goals.
- Responsible for ensuring all company policies and procedures, associate training and development are met in both locations
- Model the way through leadership, energy and a willingness to make quick decisions while motivating the team and holding them accountable for results.
- Responsible for building relationships with a host environment while driving results in two different environments with the same team.
Store Manager
Sunglass Hut
02.2018 - 03.2020
- In charge of leading team to drive exceptional customer experience
- Recruit and network to bring on top talent to drive sales
- Develop sales growth plans on a monthly basis to increase sales
- Build relationships with in the host environment to drive the Sunglasshut culture with Macy's
- Coached and developed team to deliver personal sales pla
Assistant Manager
Aldo Groupe - Aldo Shoes
07.2016 - 02.2018
- Supported the Store Manager to deliver sales goal while achieving personal sales.
- Helped coach and train the team to deliver a great customer experience by being hands on with the client and suggesting additional items.
- Managed daily operations such as register procedures, sales plans and visual merchandising.
- Participated in networking and recruiting to bring on top talent.
Key Holder
Sunglass Hut- Luxottica
06.2013 - 02.2018
- Assist customers in selecting merchandise, answering questions, and quickly resolving concerns.
- Participate in ongoing training and customer care workshops to learn product knowledge.
- Coach and mentor new associates in sales strategies and internal policies.
- Assist the store sales with Credit Card applications and One Sight Donations as building relationships with the customers.
Assistant Store Manager
True Religion Brand Jeans
11.2015 - 07.2016
- Coordinated efforts to restore profitability and reputation of under-performing location within 3 months.
- Implemented new ideas and procedures, including various initiatives designed to increase sales and client loyalty.
- In charge of all visuals aspects of store including floor sets, windows, stock organization and windows.
- Maintain high stand customer service to enhance sales. Created private events for clients monthly for new collection launches.
Assistant Store Manager/ Visual Merchandiser
GUESS?. INC.
11.2012 - 10.2015
- Help drive sales by creating personal connections with clients and wardrobe based on personal needs.
- Assisted with daily operational tasks such as register procedures, merchandising, drive sales goals
- Executed floor sets and merchandising based on trends and customers needs to help with sales
- Coached team on new product and delivering exceptional customer experience
Education
High school or equivalent - general studies
Pleasantville High School
Pleasantville, NJ01.2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Sunglass Hut
07.2025 - Current
Multi-Store Manager
Sunglass Hut
03.2020 - 07.2025
Store Manager
Sunglass Hut
02.2018 - 03.2020
Assistant Manager
Aldo Groupe - Aldo Shoes
07.2016 - 02.2018
Assistant Store Manager
True Religion Brand Jeans
11.2015 - 07.2016
Key Holder
Sunglass Hut- Luxottica
06.2013 - 02.2018
Assistant Store Manager/ Visual Merchandiser
GUESS?. INC.
11.2012 - 10.2015
High school or equivalent - general studies
Pleasantville High School
Skills
- Effective Communicator | Decisive | Delegating Talents | Ability to Listen | Organized
- Naturally Persuasive | Desire and Ability to Solve Problems
- Willing to relocate: Anywhere