Claudia Sandoval
Homestead,FL
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Deputy Clerk
Monroe County Tax Collector's Office
Key Largo, FL
11.2016 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Issuance of Driver License, and all issues related to it.
- All Vehicle work
- Tax Payments
- Business licenses
- Hunting and fishing license
OFFICIA LEGAL VERIFIER
UNLIMITED VACATION CLUB
PUERTO VALLARTA, JALISCO, MX
11.2016 - 11.2017
- Meticulously reviewed each sales contract clause and each exhibit of sales before delivery to members.
- Interacted personally with clients on the contracts and made sure to answer any and all questions that they might have before collecting signatures.
- Established and open line of communication with corporate and submitted completed contacts and accompanying paperwork within a timely manner.
- Handled and advise legally on 15 different memberships types and suggested changes or revisions to plans in order to correct mistakes and avoid any legal pursuits.
Front Desk Manager
VIDANTA
Puerto Vallarta, Jalisco, MX
10.2011 - 08.2015
- Implemented and monitored the company's rules and policies throughout the staff and front desk.
- Provided excellent guest service, maintaining the qualifications of SSH (guest satisfaction survey? above 96% in order to remain within the networks of AAA, Crystal, RCI, Earth Check and other organizations requiring a hight level of guest satisfaction.
- Trained new personnel, and continued training the active employees in a variety of service practices to meed the company's high standards.
Accounting Clerk
Marina Del Mar
Key Largo, FL
06.2000 - 06.2011
- In charge of accounting procedures for Marina Del Mar and Ramada LTD. including Accounts Receivable (sending invoices, collecting payments, verifying Travel agent commissions), Cash Deposits (reconcile all cash drops, making deposits to the bank) & Audits.
- Supervised all front desk activities including reservations, groups sales, jand guest relations.
- solved guest complaints in a professional and courteous manner, assuring guest satisfaction.
- Supervised training programs for new employees and continued training for existing employees.
- Developed a training program to ensure excellence in customer service.
Education
Bachelor of Science - Hospitality Administration And Management
Florida International University
Miami, FL 07.1998 - 05.2002
Bachelor of Science - Hospitality Administration And Management
Florida International University
Miami, FL 07.1998 - 05.2002
Skills
Quality Management
undefinedCertification
Florida Notary
Timeline
Deputy Clerk
Monroe County Tax Collector's Office
11.2016 - Current
OFFICIA LEGAL VERIFIER
UNLIMITED VACATION CLUB
11.2016 - 11.2017
Florida Notary
10-2016
Front Desk Manager
VIDANTA
10.2011 - 08.2015
Accounting Clerk
Marina Del Mar
06.2000 - 06.2011
Bachelor of Science - Hospitality Administration And Management
Florida International University
07.1998 - 05.2002
Bachelor of Science - Hospitality Administration And Management
Florida International University
07.1998 - 05.2002
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