April Kangas
Lupton,MI
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Huntington Bank. Excelled in basic accounting and building strong customer relationships, significantly improving client retention. Skilled in confidentiality and quality management, adept at handling sensitive information and ensuring excellence in service delivery.
Overview
18
18
years of professional experience
Work History
Deputy Clerk
City of Rose City
Rose City, Michigan
12.2023 - Current
- Organized the filing system of contracts, deeds, resolutions, ordinances, and other legal documents.
- Assisted in preparing and maintaining official records, documents, and reports.
- Ensured that all financial transactions were properly recorded and reported.
- Responded to inquiries from citizens regarding city services or regulations.
- Monitored accounts payable activities; prepared checks for payment.
- Prepared bank deposits; reconciled bank statements monthly.
- Processed payroll information including time sheets, pay rates.
Customer Service Representative
Huntington Bank
Rose City, Michigan
04.2007 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Ogemaw Heights High School
West Branch, MI06-1985
Skills
- Basic accounting
- Cash handling
- Sales expertise
- Confidentiality
- Customer satisfaction
- Telephone etiquette
- Handling payments
- Proofreading
- Mail processing
- Peer relationships
- Quality management
Timeline
Deputy Clerk
City of Rose City
12.2023 - Current
Customer Service Representative
Huntington Bank
04.2007 - 10.2021
High School Diploma -
Ogemaw Heights High School
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