Rachel Baker
Vicksburg,MI
Summary
Adept at legal and medical terminology, my tenure at multiple police agencies have honed my meticulous attention to detail and organizational prowess. Proven track record in enhancing workflow efficiency and excelling in high-stress environments showcases my dynamic multitasking and customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DEPUTY CLERK
St. Joseph County Sheriff's Office
Centreville, Michigan
01.2024 - Current
- Responsible for registering and verifying sex offenders for the Michigan Sex Offender Registry
- Responsible for streamlining department-wide process of all impounded and abandoned vehicles, and ensuring replacement titles are generated through Michigan Department of State
- Ensure accuracy and completeness of legal documents and maintaining organized filing systems
- Maintain confidentiality of sensitive information and handling of various administrative tasks with discretion
SERVICING AGENT
Integra Auto Capital, LLC
Schoolcraft, Michigan
01.2023 - 12.2023
- Determine client eligibility for financing with attention to detail
- Work independently as a remote employee to resolve a variety of customer issues or complaints
- Instruct customers through the process of insurance claims, service claims, filing police reports on stolen or damaged automobiles, and a variety of other incidents
- Work with insurance companies, police, repossession agents, and attorneys to ensure efficient workflow of the company
- Manage customer inquiries and resolve issues in a timely manner
- Collaborate with team members to meet and exceed service level agreements
- Maintain accurate and up-to-date records of client interactions
- Assist with the implementation of new customer service procedures
CLERK TYPIST II
Kalamazoo County Sheriff's Office
Kalamazoo, Michigan
09.2021 - 01.2023
- Transcribe, type and prepare police reports, Personal Protection Orders, and Violations of Court Orders to send to the Prosecutor's Office
- Prepare paperwork and other evidence for misdemeanor and felony cases, as well as a wide variety of other administrative tasks
- Work in conjunction with the Prosecutor's Office, the Courts, MDHHS and other governmental agencies to disseminate vital information between entities and ensure Constitutional due process
- Perform background checks on individuals for local and federal law enforcement agencies
- Yield inquiries from the public pertaining to various department matters, often in high-stress situations
- Confirm warrants through LEIN for individuals looking to surrender to police custody
EMERGENCY MEDICAL TECHNICIAN
131 Motorsports Park
Martin, Michigan
03.2021 - 09.2021
- First responder during large seasonal events providing basic life support to event bystanders as well as performers
EMERGENCY MEDICAL TECHNICIAN/MOBILITY ASSOCIATE
Life EMS Ambulance
Kalamazoo, Michigan
03.2020 - 03.2021
- First responder providing basic life support and supporting advanced life support
- Collaboration and teamwork within a high stress high demand environment
- Compassionate patient care and communication
- Culturally literate and empathy focused communication
Education
CERTIFICATE PROGRAM - EMERGENCY MEDICAL SERVICES
Kalamazoo Valley Community College
INTERDISCIPLINARY HEALTH SERVICES -
Western Michigan University
Skills
- Legal research
- Legal Terminology
- Medical Terminology
- Customer service
- Data Entry
- Organizational skills
- Computer proficiency
- Multitasking
- Time management
- Attention to detail
- Basic accounting
Certification
- FEMA Incident Command System (ICS) 100,400, 700
- FBI NCIC Certification
- Notary Public commissioned in th State of Michigan until 2029
Timeline
DEPUTY CLERK
St. Joseph County Sheriff's Office
01.2024 - Current
SERVICING AGENT
Integra Auto Capital, LLC
01.2023 - 12.2023
CLERK TYPIST II
Kalamazoo County Sheriff's Office
09.2021 - 01.2023
EMERGENCY MEDICAL TECHNICIAN
131 Motorsports Park
03.2021 - 09.2021
EMERGENCY MEDICAL TECHNICIAN/MOBILITY ASSOCIATE
Life EMS Ambulance
03.2020 - 03.2021
- FEMA Incident Command System (ICS) 100,400, 700
- FBI NCIC Certification
- Notary Public commissioned in th State of Michigan until 2029
CERTIFICATE PROGRAM - EMERGENCY MEDICAL SERVICES
Kalamazoo Valley Community College
INTERDISCIPLINARY HEALTH SERVICES -
Western Michigan University
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