Claudia Santos
San Jose,CA
Summary
A very energized commercially minded individual with extensive experience and a successful track record in customer service and management. Able to provide strategic planning and solutions on operations. Diplomatic leader and analytical thinker able to inspire and cultivate productive working relationships with employees. A very dependable, flexible, and respectful individual who is eager to learn in order to improve and is open for change. Strong ability to translate in a different language such as speaking or writing.
Overview
11
11
years of professional experience
Work History
Store Manager
Hot Topic
01.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Communicate regularly with employees on expectations.
- Well developed customer relations skills.
- Have successfully solved all business challenges I have encountered.
- Led team in achieving sales goals through effective inventory management and customer engagement.
- Developed training programs to enhance staff performance and improve product knowledge.
Education
Bachelor of Science - Business Administration And Management
San Jose State University
San Jose, CA12-2023
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Scheduling
- Documentation and reporting
- Bilingual in English and Spanish
Timeline
Store Manager
Hot Topic
01.2015 - Current
Bachelor of Science - Business Administration And Management
San Jose State University