Claudia Scott
Penfield
Summary
Result-driven property manager with experience in multifamily management, skilled team leadership, tenant relations, and digital marketing strategies to drive occupancy and retention.
Overview
4
4
years of professional experience
Work History
Property Manager - Mark IV Enterprises
CHARTWELL TOWNHOUSES
03.2025 - Current
- Assisted in developing and managing an annual budget, ensuring financial goals and operational need were met within allocated resources
- Investigated and resolved tenant complaints within established timeframes, and ensuring a high level of tenant satisfaction and retention
- Managed the digital marketing to increase engagement and keep an occupancy rate of 100%
- Conducted regular inspections and reviewed lease agreements to ensure tenants adhered to terms and conditions, addressing any violations promptly and professionally
Social Media Account Manager
MARK IV ENTERPRISES
02.2024 - Current
- Increased online inquiries by 25% by developing and posting high-quality content showcasing apartment features
- Collaborated with local influencers to promote apartment complexes, generating a 15% growth in engagement
- Created and managed social media content calendars for multiple properties
- Produced virtual tours and neighborhood highlights, driving a 40% increase in social media interactions
Asst. Property Manager- Mark IV Enterprises
CORN HILL LANDING & CORN HILL TOWNHOUSES
02.2024 - 03.2025
- Increased tenant occupancy to reach 95% through targeted social media marketing and tenant engagement
- Successfully managed tenant move-in and move-out processes to ensure a seamless experience reducing vacancy turnover
- Lead social media content creation and property marketing to increase engagement by 30%
- Worked closely with VP of Operations on property improvement projects to enhance tenant experience and streamline operations
Property Manager - Regency Multifamily
THE POINTE AT CAMELLIA COMMONS
01.2023 - 12.2023
- Assisted in developing and managing an annual budget, ensuring financial goals and operational need were met within allocated resources
- Investigated and resolved tenant complaints within established timeframes, and ensuring a high level of tenant satisfaction and retention
- Managed the digital marketing to increase engagement and keep an occupancy rate of 100%
- Conducted regular inspections and reviewed lease agreements to ensure tenants adhered to terms and conditions, addressing any violations promptly and professionally
Asst. Property Manager - Regency Multifamily
THE POINTE AT CAMELLIA COMMONS
09.2021 - 12.2022
- Reduced maintenance response times by 60% by coordinating a streamlined process with the maintenance team
- Used social media engagement to advertise available units and attract new tenants
- Assisted with the complete leasing process from the initial tenant inquires, to lease signing and move-in coordination
- Provided support for tenants needs, including maintenance requests, lease renewals, move-in/move-out coordination, resulting in improved tenant satisfaction and retention by 50%
Education
Bachelor of Science - Hospitality Management
TROY UNIVERSITY
07.2021
MBA- Business Administration - Marketing Emphasis
UNIVERSITY OF WEST ALABAMA
12.2024
Skills
- Project Coordination
- Operations Management
- Digital Creation
- Customer Service Excellence
- Remote Team Management
- Social Media Strategy
- Marketing and advertising
Timeline
Property Manager - Mark IV Enterprises
CHARTWELL TOWNHOUSES
03.2025 - Current
Social Media Account Manager
MARK IV ENTERPRISES
02.2024 - Current
Asst. Property Manager- Mark IV Enterprises
CORN HILL LANDING & CORN HILL TOWNHOUSES
02.2024 - 03.2025
Property Manager - Regency Multifamily
THE POINTE AT CAMELLIA COMMONS
01.2023 - 12.2023
Asst. Property Manager - Regency Multifamily
THE POINTE AT CAMELLIA COMMONS
09.2021 - 12.2022
MBA- Business Administration - Marketing Emphasis
UNIVERSITY OF WEST ALABAMA
Bachelor of Science - Hospitality Management
TROY UNIVERSITY
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