Claudia Smith
Oceanport,New Jersey
Summary
A dynamic and highly qualified Healthcare Account Management professional who utilizes my sales and marketing-oriented skills so that I am able to impact my territory and help my customers achieve their goals. Eighteen-year Infusion and Specialty Pharmacy experience which includes sales, marketing, employee training, business development and territory management.
Overview
26
26
years of professional experience
Work History
Account Executive
Option Care Home Infusion
Florham Park , NJ
2004.10 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Contacted customers as issues arose to provide prompt resolutions.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Communicated between internal and external stakeholders, clients and vendors.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Conducted informational in-services and briefings to clients on new features and updated products.
- Participated in multiple new therapy product launches, such as Dalvance, Nuzyra, Gattex, Nulogix and Alpha 1
Staffing Specialist
Interim Healthcare
Metuchen , NJ
2001.08 - 2004.10
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Responsible for managing operational requirements for $1,000,000.00 staffing division.
- Designed new "Rapid Hire" process for onboarding.
- Project coordinator for yearly Flu shot program.
- Recruited and trained over 75 individuals to work long term care facilities, hospitals, prisons and as school nurses.
Marketing Specialist
Interim Healthcare
Metuche , NJ
1994.04 - 1999.06
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
- Maintained high level of understanding of industry standards and trends.
- Analyzed demographic data to determine optimal targets, messaging and tactics for persuasion.
Education
Bachelor of Science - Psycology, Marketing Minor
Monmouth University
West Long Branch, NJSkills
- Business Development and Planning
- Customer Presentations
- Customer Relationships
- Customer service
- Training and mentoring new hires
- Territory planning
- Service Coordination
- Knowledge of Industrial Standards
- Consultative Selling Techniques
- New Business Identification
- Expanding Territories
- Strategic Initiatives
- Market Research
Accomplishments
- Member CEO Sales Advisory Board for 2020
- Field Training Specialist and sales mentor for 10 years
- Grew PN nutrition business by 200% throughout 2018/2019
- Signed first PPA agreement with University Medical Center of Princeton in 2016
- Collaborated with IVIG and Heart Failure teams to certify Eatontown branch as a center of excellence for both IVIG and Inotrope therapies.
- Mentor sales training course, Walgreens University 2012.
Timeline
Account Executive
Option Care Home Infusion
2004.10 - Current
Staffing Specialist
Interim Healthcare
2001.08 - 2004.10
Marketing Specialist
Interim Healthcare
1994.04 - 1999.06
Bachelor of Science - Psycology, Marketing Minor
Monmouth University
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