Angela Apsay
Los Angeles,CA
Summary
Dynamic Senior Onboarding Account Manager with a proven track record in SaaS implementation and client relations. Adept at fostering relationships and optimizing performance metrics, ensuring seamless client launches and satisfaction. Detail-oriented, known for quickly mastering new systems, streamlining workflows, and bringing an energetic, collaborative presence to every team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Onboarding/Launch Account Manager
Ceros
Remote, Ca
06.2022 - 01.2026
- Led 55+ successful client launches, with 90% completed within a 60-day onboarding timeline.
- Primary contact for 100+ SMB and enterprise pilots, providing hands-on support and addressing questions from kickoff through launch.
- Collaborated with Sales to lead discovery conversations, identifying business and technical requirements for effective onboarding.
- Contributed to $2.6M in new ARR through successful onboarding and adoption.
- Managed up to 15 concurrent implementation projects, ensuring milestones, data setup, and user readiness were completed on schedule.
- Delivered tailored live demos, and kept clear documentation for internal and external stakeholders.
- Cultivated relationships with key stakeholders through regular check-ins, gathering feedback and providing updates on pilot progress to ensure alignment.
- Partnered with internal teams: Sales, IT, Enablement, and Product to identify and remove blockers quickly.
- Partnered with the CS team to ensure a smooth technical handover and successful post-sale launch.
Digital Marketing Manager | Franchise Development
Scorpion
Valencia, Ca
06.2019 - 06.2022
- Developed and executed business development marketing campaigns for 40+ clients, driving engagement and growth.
- Managed ongoing client relationships for 70+ franchise brands in a fast-paced digital marketing environment.
- Collaborated with industry experts: SEO managers, Strategic Advertising Analyst, Designers, & more to increase client's digital performance
- Provided guidance and feedback on KPIs, optimizing marketing campaigns and improving website performance.
- Oversaw multiple concurrent website refresh and campaign projects, coordinating timelines, deliverables, and client approvals.
- Prepare and present monthly budget/performance reports to clients, that illustrate a clear story of website and advertising efficacy.
- Balanced competing priorities across a high-volume client portfolio while maintaining quality and responsiveness.
Marketing Assistant
Scorpion
Valencia, Ca
02.2019 - 06.2019
- Coordinated digital project plans for web design and marketing, ensuring alignment with creative vision.
- Anticipated needs of VP of Strategic Marketing and assisted in data collection and reporting for informed decision-making.
- Strengthened client relations by developing in-depth understanding of SEM and SaaS business model.
Owner | Video + Social Marketing
You2 Digital Marketing
Santa Clarita, Ca
06.2017 - 02.2019
- Managed social media accounts including Facebook, Instagram, Twitter, and Facebook groups; curated and posted marketing videos and content across all platforms.
- Built connections with small business owners through regular meetings and collaborative projects to foster local partnerships.
- Educated community on up-and-coming developments by conducting and filming interviews with developers to raise awareness.
Education
Bachelors of arts - Journalism- Media Studies
San Diego State University
San Diego, CA01.2017
Skills
- Client Onboarding
- Account Management
- SaaS Implementation
- Project Management
- Client Relations Management
- Business Development Planning
- KPI Reporting
- Google Analytics
- Market Research
- Competitive Analysis
- Digital Content Creation
- Strategic Advertising
- HubSpot ChurnZero
- Microsoft Office Suite
- Ceros Creative Studio
Certification
- Google Analytics
- SEO Foundations
Volunteer Experience
Single Mothers Outreach, Santa Clarita, CA
Timeline
Senior Onboarding/Launch Account Manager
Ceros
06.2022 - 01.2026
Digital Marketing Manager | Franchise Development
Scorpion
06.2019 - 06.2022
Marketing Assistant
Scorpion
02.2019 - 06.2019
Owner | Video + Social Marketing
You2 Digital Marketing
06.2017 - 02.2019
Bachelors of arts - Journalism- Media Studies
San Diego State University