Fulya Mercan
Brooklyn,United States of America
Summary
Passionate Master's student in General Psychology at Adelphi University with a strong foundation in behavioral psychology, therapeutic client-matching, and mental health support. Skilled in active listening, emotional intelligence, and fostering meaningful client relationships. Eager to apply expertise in psychological interventions, problem-solving, and stakeholder management to positively impact mental health and promote sustainable growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Onboarding Manager, Americas
Insider
Istanbul, Turkey
11.2023 - 08.2024
- Managed key accounts across the Americas, driving customer engagement and retention
Senior Product Onboarding Specialist
Insider
Istanbul, Turkey
01.2023 - 11.2023
- Spearheaded product implementation and client training for new software solutions
Product Onboarding Specialist
Insider
Istanbul, Turkey
10.2021 - 02.2023
- Assisted clients in adopting new digital tools, providing training and support
Global Operational Account Manager
Insider
Istanbul, Turkey
01.2020 - 10.2021
- Managed global accounts, focusing on operational excellence and client satisfaction
Education
Master's Degree - General Psychology
Adelphi University
New York, United States Of America01.2026
Bachelor's Degree - Psychology
Bahcesehir University
Istanbul, Turkey01.2023
Skills
- Client Onboarding
- Training and Development
- Active Listening
- Stakeholder Management
- Behavioral Psychology
Certification
- Listening to Customers, 09/22
- Certified Trainer, 01/22
- Digital Advertising, 06/21
Timeline
Senior Customer Onboarding Manager, Americas
Insider
11.2023 - 08.2024
Senior Product Onboarding Specialist
Insider
01.2023 - 11.2023
Product Onboarding Specialist
Insider
10.2021 - 02.2023
Global Operational Account Manager
Insider
01.2020 - 10.2021
- Listening to Customers, 09/22
- Certified Trainer, 01/22
- Digital Advertising, 06/21
Master's Degree - General Psychology
Adelphi University
Bachelor's Degree - Psychology
Bahcesehir University
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