Claudia Sotelo
Sacramento,CA
Summary
Certified Phlebotomy Technician (CPT) in Training with a strong background in patient services, regulatory compliance, and healthcare operations. Experienced in patient intake, record management, and wellness education, with proven attention to detail and a strong commitment to patient-centered care. Bilingual in English and Spanish. Eager to apply skills in a clinical setting to support quality healthcare delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Associate
The Sanctuary
Sacramento
08.2023 - 01.2024
- Educated patients on therapeutic wellness options to support individualized care
decisions. - Maintained detailed and confidential patient consultation records, ensuring regulatory compliance.
- Processed patient orders with high accuracy and attention to service quality.
Technical Operation Specialist
Skypack/Elite/Lumpy’sFlowers/Inflor
Sacramento
02.2018 - 01.2023
- Educated patients on therapeutic wellness options to support individualized care
decisions. - Maintained detailed and confidential patient consultation records, ensuring regulatory compliance.
- Processed patient orders with high accuracy and attention to service quality.
Patient Care Service Coordinator
Abatin Wellness
Sacramento, CA
03.2020 - 09.2020
- Conducted patient intake, verified identification, and managed health documentation.
- Communicated effectively with patients via phone, email, and in-person interactions.
- Assisted clinical staff by supporting front desk operations in a fast-paced environment.
Education
Phlebotomy Technician
Phlebotomy Training Specialist
Sacramento, CAHigh School Diploma - General Studies
William Daylor
Sacramento 05.2015
Skills
- Data Collection
- Data Visualizations
- Patient Care
- Presentation
- Project Management
- Strategy Development
Certification
NHA Certified
Timeline
Patient Care Associate
The Sanctuary
08.2023 - 01.2024
Patient Care Service Coordinator
Abatin Wellness
03.2020 - 09.2020
Technical Operation Specialist
Skypack/Elite/Lumpy’sFlowers/Inflor
02.2018 - 01.2023
Phlebotomy Technician
Phlebotomy Training Specialist
High School Diploma - General Studies
William Daylor