
Results-driven professional with extensive experience in patient care and administrative support. Known for strong organizational skills and effective communication, consistently enhancing team collaboration and streamlining processes to improve patient outcomes and operational efficiency.
2017-2020 Facilitated Enroller for the Affordable healthcare Insurance program for all patients visiting the hospital.
Achieved over 80% reduction in revenue losses through meticulous auditing of admitting department and emergency room charts for CMS and Joint Commision audits from 2012 to 2019. Enhanced accuracy of Medicare file documentation to prevent errors. Improved claim approval rates by correcting chart discrepancies. Delivered daily reports on the status of employee patient chart audits.
Facilitated patient account management and resolved billing inquiries to enhance financial operations in hospital clinic.
Assisted patients with account inquiries and insurance claims while documenting all transactions in daily cash reports.
Processed billing for insurance claims as a billing clerk from 1997 to 2003. Coded patient visits and submitted bills using computer billing systems. Reviewed monthly billing reports and claims for accuracy and compliance. Researched and inspected patient charts to correct errors and resubmit Medicare claims under review.
This award was received in 2012 during national poetry which month recognized the outstanding contributions from poets across America published in the anthology of poetry for that year.