CLAUDIA SPILLMAN
Louisville,Kentucky
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
22
22
years of professional experience
Work History
Patient Access Rep III
University Of Louisville Physicians
02.2022 - Current
- Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care
- Schedule new, return, internal employee, and referring provider VIP appointments within multiple groups
- Review incoming website appointment requests and handle in a concierge style manner by acting as one point of contact for our patients in scheduling appointments across the organization in a timely manner
- Accurately schedule patient appointments in accordance with physicians' template and guidelines using access center technologies
- Regularly monitor guided schedule documents to ensure up to date scheduling compliance
- Determine appropriate physicians for all non-directed referrals
- Reschedule patients using proper functions
- Field non-clinical patient questions or transfer to appropriate clinical parties
- Set patient's expectations for their visit ensuring an excellent patient experience
- Call patients to reschedule appointment when clinic is cancelled
- Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems
- Treat all matters confidentially concerning patient information according to HIPAA guidelines
- Adhere to group productivity and quality metrics.
Evidence And Property Clerk
Louisville Metro Police Department
10.2001 - 01.2022
- Receive, store and issue stolen, lost or confiscated property for court and receives and distributes materials, supplies and equipment for the Louisville Metro Police Department
- Daily interaction with the public in person or via phone to provide assistance on retrieval of stolen or personal items via computer terminal entries
- Retrieve read and understand the process of reading a court order for status of court cases and destruction/disbursement of evidence
- Operate database's to conduct day to day operations of storage and retrieval
- (Ileads, mainframe, D.O.S, Beast Drug, National Crime Information Center, Lawweb, Axon Taser, Axon wearable video system, Peoplesoft, Agencyweb, KyOps, Ky Courtnet, Powerdms, Citrex, and EvidenceSync
- Answers phone calls, provides information, takes messages, and routes calls on a multi-line setting
- Answer or return phone calls and emails left on voicemail and or through email
- Operate the computerized property tracking system including basic data entry and retrieval
- Process forms associated with the placing of property into the property room
- Notify the lawful owners of property of that properties release
- Check received stock against purchasing orders for accuracy
- Fill requisition orders from various divisions and units
- Maintains clean and orderly storerooms, intake areas, and storage areas
- Participates in a daily or annual inventory
- Delivers supplies or equipment to any police substation or unit.
Education
High school or equivalent - General
Walter C Young Community School
Pembroke Pines, Florida05.1999
Skills
- Records Management
- Medical Services Administration
- Legal Liability Research
- Database Search and Data Entry Skills
- Administrative and Office Support
Timeline
Patient Access Rep III
University Of Louisville Physicians
02.2022 - Current
Evidence And Property Clerk
Louisville Metro Police Department
10.2001 - 01.2022
High school or equivalent - General
Walter C Young Community School
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