Claudia Stegmeier
Humble,TX
Summary
Experienced operations manager and talented leader with 18 years of expertise in project transportation and logistics. Utilize planning and problem-solving abilities to optimize business plans and day-to-day operations. Possess exceptional communication skills and a track record for identifying areas in need of improvement, implementing strategic changes for enhanced efficiency. Known for meticulous attention to detail and organizational skills, consistently meeting tight deadlines. Enthusiastic team player ready to contribute to the success of the company, adapt to new situations and challenges, and continuously enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager - Projects
Blue Water Shipping
01.2023 - Current
- Leader and mentoring of a group of 12 people (Project Managers, Project coordinators and Field Services)
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyze projects and work with technical team to identify the best transport solution for our clients.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyze workload and distribute within the team
- Negotiate contracts with vendors and suppliers to obtain best pricing and terms.
- Developed strong relationships with vendors & selection of ocean carriers, land and barge transportation of oversized cargoes.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Chartering pricing & booking notes negotiations.
- Create and analyze billing reports P&L statements for the projects group.
Senior Project Manager
Blue Water Shipping
07.2018 - 12.2022
- Project Management, SOP creation, reports and KPI, lead and manage operation of shipments, liaise relationships with internal and external stakeholders globally to ensure smooth operations
- Client customer service and pricing
- Specialized in capital projects freight forwarding solutions
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Evaluated vendor proposals, selecting those that provided best value for cost, quality, and timeliness.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
Project Manager
DB Schenker USA
08.2015 - 06.2018
- Lead the Non Common Load Team of eight coordinators, handling various types of imports and exports, air and ocean shipments for projects and oil and gas accounts
- Responsible for structuring new accounts and business maintenance, controlling the financials on a shipment basis, implementing SOP, relationships with clients and service providers, hiring and onboarding new personnel and implementation of newly awarded projects
- Specific focus on OOG network awarded work and Cheniere Program Bechtel projects.
- Negotiated contracts with vendors and suppliers, securing competitive prices and increase of profit.
- Delivered exceptional customer satisfaction by proactively addressing client concerns.
Onshore Project Manager
Deugro, USA, Inc.
03.2011 - 07.2015
- Interface between export project operation team in Houston with all onshore project stake holders for the Cartagena Refinery expansion project; EPC, project owner, port terminals, customs broker, truckers, continuous management oversight for smooth project operation & execution.
- Traveled to Cartagena for discharge of critical pieces, largest being 540 MT - 7924 x 661 x 679 CM.
- Succesfully completed Cartagena Refinery Expansion Project (450,000.00 Freight tons).
- Responsible for reports and client customer service.
- Imports and export shipments for specific key clients.
Project Coordinator III
Panalpina, Panprojects USA
03.2007 - 02.2011
- Coordination related to local and international transportation for key project accounts
- Creation and approval of Bill of Ladings, issue invoices, follow up on all file activities up to closing
- Communication of relevant information to all parties.
- Handle import and export shipments door to door.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
Project Coordinator
Panalpina Mexico
03.2006 - 02.2007
- Coordination related to import and export shipments for project accounts
- Creation and approval of Bill of Ladings, issue invoices, follow up on all file activities up to closing
- Communication of relevant information to all parties.
Education
Master of Engineering in Industrial Engineering with a concentration in Capital Projects Supply Chain and Logistics -
Clemson University
South Carolina12.2011
Bachelor’s degree in international business -
Universidad Latina De America
Morelia, Mexico.01.2005
Skills
- Problem-Solving
- MS Office (Outlook, Word, Teams, Excell, One Note)
- Decision-Making
- Logistics Oversight
- Vendor Sourcing
- P&L Management
- Operations Monitoring
- Fluent in Spanish
Certification
Shipbroking & Charteres Vessels Operations By ASBA
Timeline
Operations Manager - Projects
Blue Water Shipping
01.2023 - Current
Senior Project Manager
Blue Water Shipping
07.2018 - 12.2022
Project Manager
DB Schenker USA
08.2015 - 06.2018
Onshore Project Manager
Deugro, USA, Inc.
03.2011 - 07.2015
Project Coordinator III
Panalpina, Panprojects USA
03.2007 - 02.2011
Project Coordinator
Panalpina Mexico
03.2006 - 02.2007
Master of Engineering in Industrial Engineering with a concentration in Capital Projects Supply Chain and Logistics -
Clemson University
Bachelor’s degree in international business -
Universidad Latina De America
Shipbroking & Charteres Vessels Operations By ASBA
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