CLAUDIA TAPIA
BRAWLEY,CA
Summary
Results-driven leader with extensive experience in sales, operations, and team development. Proven ability to drive revenue growth, lead high-performing teams, and manage daily business operations. Consistently recognized as a top sales performer while maintaining strong customer satisfaction and operational excellence. Ready to transition into a General Manager role to lead store performance, develop talent, and execute strategic initiatives.
Overview
20
20
years of professional experience
Work History
Sales Manager
Aarons
02.2017 - Current
- Lead daily store operations, including sales, inventory, customer service, and delivery coordination
- Consistently ranked in the Top 3 in divisional sales performance
- Supervise, train, and develop team members to improve productivity and sales results
- Drive revenue by building strong customer relationships and increasing retention
- Ensure operational standards, merchandising, and compliance are maintained
- Manage scheduling, task delegation, and daily performance follow-ups
- Resolve customer and team issues efficiently to maintain a positive store environment
- Support business growth through local marketing and lead generation initiatives
Financial Advisor / Sales Executive
Invercap AFORE
09.2010 - 07.2013
- Managed client portfolios and provided strategic financial recommendations
- Built long-term relationships to drive repeat business and referrals
- Achieved consistent sales goals through consultative selling
Sales Executive
Hotel Camino Real Tijuana
11.2009 - 07.2010
- Negotiated contracts and managed corporate accounts
- Generated new business through prospecting and networking
- Coordinated events while maintaining high customer satisfaction
Customer Service & Administrative Assistant
Hotel Marriott Tijuana
02.2009 - 11.2009
- Supported operations, reporting, and customer relations
- Assisted in event planning and execution
Sales & Administrative Support
FST de Baja Swagelok
03.2006 - 01.2009
- Supported sales processes, purchasing, and vendor coordination
- Maintained client relationships and administrative operations
Education
Bachelor’s Degree - International Commerce
University Xochicalco
Tijuana, BCSkills
- Store Operations Management
- Team Leadership & Development
- Sales Strategy & Revenue Growth
- Customer Experience Excellence
- Inventory & Merchandising
- Performance Management
- Conflict Resolution
- Training & Coaching
LANGUAGES
Spanish – Native
English – Professional
Timeline
Sales Manager
Aarons
02.2017 - Current
Financial Advisor / Sales Executive
Invercap AFORE
09.2010 - 07.2013
Sales Executive
Hotel Camino Real Tijuana
11.2009 - 07.2010
Customer Service & Administrative Assistant
Hotel Marriott Tijuana
02.2009 - 11.2009
Sales & Administrative Support
FST de Baja Swagelok
03.2006 - 01.2009
Bachelor’s Degree - International Commerce
University Xochicalco