Claudia Tone-Krause
Mesa,United States
Summary
17 years in the mortgage industry, I have SEEN IT ALL! Working in nearly every capacity from origination, to processing/operations management, title and real estate my knowledge of the process is unrivaled. . Currently have a 97% close rate! I can work independently to make COE and CTC. I Monitor Locks, submit files , coordinate with UW, collect and clear conditions, work with title to get clients to signing .
Overview
17
17
years of professional experience
Work History
Loan Processor/Multi-Unit Operation Manager
Seville Mortgage
Gilbert , AZ
12.2019 - Current
- Processed up to 30+ files monthly at peak of production
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Provided quick turnaround times to maintain fast-past schedule.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Checked packages for appropriate documentation.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering Conventional, FHA, VA, Non-QM loans.
- Coordinated closing process with attorneys, title companies and government clerks.
Mortgage Processor
Multiple
Gilbert , AZ
06.2006 - Current
Biz Dev
Thomas Title And Escrow
Gilbert , AZ
05.2015 - 03.2017
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Worked with Realtors to develop marketing plans
- Reached out to potential customers via telephone, email and in-person inquiries.
- Worked with existing customers to increase purchases of products and services.
- Performed research to uncover potential target areas, markets and industries.
Mortgage Loan Officer/Branch Manager
Peoples Mortgage
Queen Creek , AZ
01.2015 - 01.2017
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
Education
High School Diploma -
Portland Community College
Portland, ORSkills
- Independent Worker
- Detail Oriented
- Able to prioritize files
- Analytical
- Know Guidelines
- Customer Service
- Employment Verification
- Credit Reports
- Risk Management
- Government Standards
- Federal Statutes
- File Management
- Attention to Detail
Timeline
Loan Processor/Multi-Unit Operation Manager
Seville Mortgage
12.2019 - Current
Biz Dev
Thomas Title And Escrow
05.2015 - 03.2017
Mortgage Loan Officer/Branch Manager
Peoples Mortgage
01.2015 - 01.2017
Mortgage Processor
Multiple
06.2006 - Current
High School Diploma -
Portland Community College