Claudia Valdez
Bronx
Summary
Bilingual professional with experience in community services, youth programs, and childcare. Skilled in outreach, intake, and providing support to individuals and families. Strong background in mentoring, documentation, and connecting people with resources.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paraprofessional
NYC Department of Education
The Bronx
09.2025 - Current
- Assisted teachers in classroom management and student engagement.
- Supported students with individualized learning plans and academic goals.
- Implemented instructional strategies to enhance student comprehension and participation.
- Collaborated with educators to develop effective lesson plans and activities.
- Monitored student progress and provided feedback to teachers regularly.
- Communicated effectively with parents regarding student performance and needs.
- Participated in professional development workshops to improve support techniques.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
Social Work Intern
NYC Department of Education
The Bronx
09.2025 - Current
- Assisted clients in navigating social services and resources.
- Documented case notes and client interactions accurately and promptly.
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Identified age and need-appropriate mental health services.
- Monitored and reviewed treatment outcomes and goal achievement.
- Observed client interactions in order to evaluate progress toward goals set forth in treatment plans.
- Maintained contact with guardians or caregivers of minors receiving services from the agency.
- Consulted with teachers, parents and outside professionals to support service plan development.
Case Manager for ABM Program
Moshulu Montefiore Community Center
New York
07.2025 - 09.2025
- Developed individualized service plans to address client goals and challenges.
- Coordinated resources and services to support client wellbeing and stability.
- Monitored client progress and adjusted plans as necessary for effectiveness.
- Facilitated communication between clients, social services, and community organizations.
- Provided crisis intervention and support during emergencies or critical situations.
- Documented case notes accurately in compliance with organizational policies.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assisted individuals with eligibility for available benefits.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
Case Manager for the NYC Benefits Child Care Program
Mosholu Montefiore Community Center
Bronx
03.2025 - 07.2025
- Assist with intake and Assessment
- Following Up Calls
- Document receipt and verification
- Referral Assistance as needed
- Detailed Case notes
- Accurate Case File
- Conducts intake, outreach to communities and CBOs.
- Coaches participants and monitors their involvement and progress in enrolling in the child care program, including work site visits to meet with families in the community
- Identifies and coordinates supportive services for participants, including referrals to community-based programs
- Maintains case files to ensure participant progress is documented and compliant to applicable client regulations
- Completes all required NYC Benefits Child Care program paperwork and documentation related to participants' enrollment and completion of the program
Case Manager
East Side House Settlement
Bronx
10.2024 - 01.2025
- Improved intake standards in compliance with NYSED's Adult Education Programs and Policy.
- Referred participants to academic, social, and support services.
- Facilitated communication between instructors and career development specialists on behalf of participants.
- Provided counseling to help participants meet academic, career, and personal goals.
- Implemented successful recruitment and outreach strategies, resulting in increased enrollment in ALE classes and certification training.
- Managed participant data in Microsoft Excel workbooks and ASSIST.
Group Leader
MMCC BEACON: The Kingsbridge Heights P.S. 86
New York
04.2021 - 08.2024
- Provided consistent, high quality program services in accordance with BEACON policies and Core Values.
- Utilized knowledge of youth to design and implement multidisciplinary lesson plans for activities.
- Gathered and incorporated student feedback throughout the school year.
- Ensured academic assistance was provided during homework period.
- Served as a positive role model for students by upholding consistent, professional behavior.
- Facilitated communication with parents and caregivers regarding student progress and problem solving.
- Maintained responsibility for designated program supplies and proper use of all facilities, including classrooms.
SYEP Summer Counselor
Mosholu Montefiore Community Center
Bronx
09.2019 - 08.2024
- Helped school staff ensure students received breakfast and lunch.
- Ensured safety of all students when entering the building until school dismissal time.
- Participated in school wide events by escorting parents to proper areas, greeting parents, and facilitating events when needed.
- Assisted groups during any activities taken place outside the school building.
Childcare Assistant
Smiley Group Family Day Care
Bronx
08.2023 - 04.2024
- Supervised outdoor playtime to support child safety.
- Assisted in providing a safe and nurturing environment for children of varying ages.
- Managed and resolved conflicts between children.
- Enforced rules, discipline techniques, and appropriate behavior management strategies.
- Assisted with meal preparation, feeding, and clean up for toddlers.
- Instructed children in age-appropriate games and activities.
- Maintained a secure environment for all children, following established safety standards.
Mentor
East Side House Settlement
Bronx
04.2021 - 04.2022
- Committed to mentorship for the agreed period.
- Encouraged mentee to identify professional development activities.
- Resolved conflicts with open discussion, seeking third-party when necessary.
Clerk
George Washington High School
Bronx
03.2021 - 06.2021
- Met with prospective students and explained the program in detail.
- Assisted in marketing efforts geared toward targeted programs.
- Ensured the front area was clean, uncluttered, and met a professional standard.
- Answered questions about the school and provide callers with address, directions, and other information.
- Maintained confidentiality of Institute information, specifically student data.
- Perform other clerical duties as needed, such as filing, photocopying, and collating.
- Answered phones in a professional manner and addressed inquiries promptly.
Education
Master of Social Work - Social Work
Lehman College
Bronx, NY05-2027
Bachelor - Sociology
Lehman College
Bronx, NY05.2025
Skills
- Microsoft 365
- Google Workspace
- ASSISTS
- Case management
- Community outreach
- ACCESS HRA
- Client advocacy
- Relationship building
Certification
- Adult CPR/AED
- Infant CPR and First Aid
- RAEN: ASSIST Basics
- Case Management
Timeline
Paraprofessional
NYC Department of Education
09.2025 - Current
Social Work Intern
NYC Department of Education
09.2025 - Current
Case Manager for ABM Program
Moshulu Montefiore Community Center
07.2025 - 09.2025
Case Manager for the NYC Benefits Child Care Program
Mosholu Montefiore Community Center
03.2025 - 07.2025
Case Manager
East Side House Settlement
10.2024 - 01.2025
Childcare Assistant
Smiley Group Family Day Care
08.2023 - 04.2024
Group Leader
MMCC BEACON: The Kingsbridge Heights P.S. 86
04.2021 - 08.2024
Mentor
East Side House Settlement
04.2021 - 04.2022
Clerk
George Washington High School
03.2021 - 06.2021
SYEP Summer Counselor
Mosholu Montefiore Community Center
09.2019 - 08.2024
Master of Social Work - Social Work
Lehman College
Bachelor - Sociology
Lehman College