Claudia Zapata
Manteca,CA
Summary
Experienced operations manager providing efficient support to corporate-level officers and senior management personnel. Demonstrated expertise in financial and operational leadership, with a focus on process, procedure, and policy improvement initiatives. Skilled in implementing workflow optimization techniques that enhance productivity, reduce labor, and uphold business integrity and service quality. Adept at guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence.
Overview
26
26
years of professional experience
Work History
Operations Manager
Vayan Group
07.2019 - Current
- Verified employee performance with review of completed work assignments, capabilities and techniques.
- Ensure quality processes are followed as required by customers detailed instructions
- Coordinate adequate support for multiple changing projects at multiple sites simultaneously.
- Successfully manage over 300 employees, 20+ supervisors and Engineers
- Work with Tesla management to achieve production goals.
- Manage international customers projects
- Maintain and increase profit and business growth consistently exceeding company's expectations through satisfied returning customers.
- Managed budgets and resources effectively to achieve financial goals and maximize profitability.
- Assist with billing, invoicing, finalizing projects
- Ensure company is compliant with safety procedures for projects
- Communicated regularly with executive leadership regarding progress updates, challenges, and achievement highlights within the unit.
Store Co-Manager
Walmart
11.1998 - 04.2019
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every 2 hours to identify and proactively resolve issues negatively impacting operations.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Hired, trained and evaluated personnel in sales and marketing.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06.1993
Skills
- Team Management
- Project Implementation
- Cost Control
- Operating Plans Development
- Employee Work Scheduling
- Operational Standards
- Staffing Requirements
- Spanish Fluency
- Administration and Operations
Languages
Spanish
Native or Bilingual
Education
Bell Gardens, CA
Contact
Manteca, CA 95336
Timeline
Operations Manager
Vayan Group
07.2019 - Current
Store Co-Manager
Walmart
11.1998 - 04.2019
High School Diploma -
Bell Gardens High School
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