Claudia Zarate
Spring,TX
Summary
- SKILLS SUMMARY:
- 24 years of professional experience in the diverse field of Human Relations (HR) that includes direct personnel services, customer service, case administration, staff management, recruitment and mentorship.
- Excellent communication, interpersonal, and organizational skills.
- Ability to prioritize and manage projects from inception to implementation.
- Counseling intern skilled in motivating, educating and advocating for clients dealing with mental health disorders; assisting in skill-building facilitating support groups; developing comprehensive treatment plans; proficient in developing and implementing evidence-based therapeutic interventions
Overview
24
24
years of professional experience
Work History
Graduate Student
08.2021 - Current
- 95% complete with Master of Arts in Clinical Mental Health leading to Licensure as a Professional Counselor.
- Completed courses include Multicultural Counseling, Counseling Skills and Techniques, Research and Program Evaluation, Social and Cultural Diversity where I will apply core theory and research regarding the cultural context of relationships, including current issues and trends in a multicultural and diverse society, to the practice of professional counseling.
- Taking courses in Professional Identity to understand and value all aspects of professional functioning, including history, roles, organizational structures, ethics, legalities, standards, and credentialing.
Superintendent
Enlisted Promotions Operations & Policy
09.2019 - 12.2020
- Administered end-to-end processes for Military Enlisted Promotions across the Air Force Personnel Center (AFPC) and provides Subject Matter Expertise for Air Force wide Military Enlisted Promotion program.
- Drove the Enlisted VLPAD promotion guidance review; coordinated with HAF/ANG/AFRES to pave the way for AF-wide promotion policy changes.
- Key advisor for the inter-service transfer working group; articulated promotion requirements and capabilities; shaped USSF Enlisted promotion policy.
- Strategy map champion; identified old processes and developed new key measures ensuring compliance with the AFPC Strategic Plan.
Superintendent
Enlisted Promotion Operations
08.2018 - 09.2019
- Served in a key developmental position leading military and civilian personnel executing Active Duty enlisted and officer promotion operations for 285K personnel.
- Liaised with the Enlisted Accessions office in response to BCMR’s questioning information on the DD FM 4; ensured servicemembers received due process and accurate documentation.
- Utilized different HR systems; provided training to staff and leadership regarding application uses; prepared reports with data analysis, findings and recommendations.
- Interviewed and hired top-performing civilian candidates leveraging effective sourcing strategies.
Case Manager
Physical Disability Division
08.2016 - 08.2018
- Processed 1.7K claims for the Combat Related Special Compensation Program (CRSC); gathered and requested evidence to build program case files, responded to claimant inquiries; identified errors, inconsistencies or omissions; explained decisions to claimants, customers, special interest groups, dependents and representatives to ensure their understanding of determinations
- Planned, organized and conducted training and workshops for department applications
- Senior case manager of the Temporary Disability Retirement List (TDRL) for 2K members; ordered and evaluated diagnostic tests to identify and assess patient’s condition, reported symptoms or changes; maintained accurate detailed reports.
Superintendent
Military Personnel Section
07.2013 - 08.2016
- Advised Airmen on military personnel issues and programs; briefed on personnel programs such as assignments, promotions, separations, retirements, benefit programs, retention, classifications, training, retraining, the personnel reliability program, personnel readiness and career progression.
- Developed, managed, and tracked metrics and performed analytical functions to ensure accuracy of data on enlisted and officer performance reports, feedbacks, decorations and Special duty pay.
- Collaborated with USAF Reserve and Air National Guard Recruiters for placement of separatees and transfer to PALACE CHASE program.
Enlisted Accessions Recruiter
United States Air Force
07.2009 - 07.2013
- Conducted non-prior service recruiting program
- Responsible for interviewing, screening, testing and evaluating applicants from civilian sources to achieve recruiting goals
- Planned and coordinated sales promotional projects using media such as direct mail, press, radio and television; presented Air Force orientations to civic and social organizations.
- Supervised and mentored 400 Delayed Entry Program enlistees.
Manager
Separations Processing
01.2005 - 07.2009
- Implemented separation policy for enlisted members and Lt Col and below; liaison between Air Staff, Air Force Contact Center and 82 Military Personnel Flights for policy interpretation
- Developed and implemented the AF Centralized separation initiative; facilitated centralization of 25K officer and enlisted separations annually.
Assignments and Retirement Clerk
09.2000 - 01.2005
- Responsible for selection, distribution and resource management of 7.4K Airmen in the communications, supply, civil-engineering, security forces, manpower, transportation and vehicle maintenance career fields; managed $5.2 million permanent change of station (PCS) program
- Selected and processed enlisted members for special duty assignments for Air Force Reserve Officer Training Corps, Recruiting Support and Community College of the Air Force.
Education
Master of Arts - Clinical Mental Health Counseling
Houston Christian University
08.2024
John Hopkins University
01.2023
QPR Institute
01.2023
Bachelor of Science - Occupational Education
Wayland Baptist University
01.2007
Associate in Applied Science - Human Resource Management
Community College of the Air Force
01.2007
Skills
- Talent Acquisition
- Individual/Group Counseling
- Personnel Services
- Customer Service
- Case Administration
- Staff Management
- Mentorship
- Interpersonal Communication
- Project Management
- Human Behavior/Performance
Timeline
Graduate Student
08.2021 - Current
Superintendent
Enlisted Promotions Operations & Policy
09.2019 - 12.2020
Superintendent
Enlisted Promotion Operations
08.2018 - 09.2019
Case Manager
Physical Disability Division
08.2016 - 08.2018
Superintendent
Military Personnel Section
07.2013 - 08.2016
Enlisted Accessions Recruiter
United States Air Force
07.2009 - 07.2013
Manager
Separations Processing
01.2005 - 07.2009
Assignments and Retirement Clerk
09.2000 - 01.2005
Master of Arts - Clinical Mental Health Counseling
Houston Christian University
John Hopkins University
QPR Institute
Bachelor of Science - Occupational Education
Wayland Baptist University
Associate in Applied Science - Human Resource Management
Community College of the Air Force
Similar Profiles
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Alex EriksenAlex Eriksen
Private Swim Instructor at NAPrivate Swim Instructor at NA
Miaonaye RoseMiaonaye Rose
Valet at LAZ ParkingValet at LAZ Parking